Troubleshooting and FAQ

Troubleshooting and FAQ

Installation warnings (SmartScreen / Gatekeeper)

See Installation — expected on unsigned/unnotarized builds, one-time per download.

A transfer to FTP feels slow to start

Fixed in v3.3.2. If you're on an older version, update — see Overwrite Modes for what changed (the app used to reconnect once per file just to check if it already existed; now it's one connection per destination for the whole batch). Switching the task's overwrite mode to Replace also sidesteps the check entirely, on any version, since Replace never needs to ask the server anything first.

"Replace if newer" doesn't seem to skip files on my FTP server

Some embedded FTP servers (e.g. Luma3DS's ftpd used on 3DS homebrew) claim to support the MDTM command but actually reject it. The app detects this and falls back to reading modified times from the directory listing instead — this has been handled automatically since v3.3.1. If you're still seeing every file re-sent regardless of timestamps, make sure you're on a current build; older versions didn't have this fallback (or the UTC-normalization fix that came with it), and could either always treat the destination as "unknown modified time" (so everything looked newer) or compare timestamps in the wrong time zone.

A folder source used to flatten all my subfolders together

Fixed in v3.3.1. Before that, picking a folder with subfolders sent every file from every subfolder straight into the destination's root, losing the tree structure. Now the destination tree mirrors the source (and you can optionally also keep the chosen folder's own name at the destination — see Folder Sources).

Double-clicking the app opens a new window every time / windows pile up in the tray

Fixed in v3.3.1. Launching the same executable a second time now just brings the existing window to the front instead of opening a duplicate — see Watch Mode and Tray.

Windows notification shows a generic icon instead of the app's icon

Fixed in v3.3.1 (extracts the real app icon instead of using Windows' generic placeholder).

My saved FTP/SFTP password stopped working after moving settings.json to another PC

Expected — passwords are encrypted per-machine (Windows DPAPI is tied to the Windows user account; other OSes use a local AES key next to the settings file). Re-enter the password on the new machine. See Settings Reference.

Where do I report a bug or request a feature?

Open an issue on the GitHub repository. Include your OS, the app version (Settings window or --list output doesn't show it directly — check the release you downloaded, or the window title/about area), and, for FTP/SFTP issues, what kind of server you're connecting to if you know it (some quirks are server-specific, see FTP, FTPS and SFTP).

Where are things logged?

The app doesn't keep a persistent log file. The CLI prints per-file OK/SKIP/FALHA (FAIL) lines to the console (unless --silent), which is the most detailed built-in output available — useful for diagnosing a specific task without opening the GUI.