Skip to content
Open
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
12 changes: 8 additions & 4 deletions docs/docs/support/faq/account-billing-organisation.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -12,10 +12,6 @@ import Link from '@docusaurus/Link';

<div className="faq-content">

### Is Flagsmith SOC 2 certified?

Yes, Flagsmith is SOC 2 Type 2 certified.

### How do I delete an Organisation?
Go to **Organisation** > **Manage**. Scroll to the very bottom, click the trash can icon next to "Delete Organisation," and confirm the name. This is irreversible.

Expand Down Expand Up @@ -65,8 +61,16 @@ Go to **Organisation** > **Edit** > **Manage Invoices**.

**Related:** [How do I update my payment details?](#how-do-i-update-my-payment-details)

### Is Flagsmith SOC 2 certified?

Yes, Flagsmith is SOC 2 Type 2 certified. You can request the report, along with our other certifications and security
documentation, through the [Flagsmith Trust Centre](https://trust.flagsmith.com).

**Related:** [Security & Compliance FAQ](/support/faq/security-compliance)

</div>

## Related FAQ Categories

- [Open Source & Self-Hosted](/support/faq/open-source-self-hosted) - Questions about SSO and authentication in self-hosted deployments
- [Security & Compliance](/support/faq/security-compliance) - Questions about SOC 2, GDPR and vendor reviews
8 changes: 8 additions & 0 deletions docs/docs/support/faq/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -18,6 +18,7 @@ import Link from '@docusaurus/Link';
<li><Link to="/support/faq/feature-flags-remote-config#what-is-the-difference-between-feature-flag-and-remote-config">What is the difference between Feature Flag and Remote Config?</Link></li>
<li><Link to="/support/faq/user-identity-management#how-do-i-identify-an-anonymous-user-what-about-running-ab-tests-with-anonymous-users">How do I identify an anonymous user?</Link></li>
<li><Link to="/support/faq/segments-targeting#does-the--split-segment-feature-work-for-non-identified-users">Does the % split segment feature work for non-identified users?</Link></li>
<li><Link to="/support/faq/security-compliance#is-flagsmith-soc-2-certified">Is Flagsmith SOC 2 certified?</Link></li>
</ul>
</div>

Expand Down Expand Up @@ -72,6 +73,13 @@ import Link from '@docusaurus/Link';
</div>
<p>Hosting, API endpoints, Edge API, webhooks, A/B test bucketing</p>
</Link>

<Link to="/support/faq/security-compliance" className="faq-category-card">
<div className="faq-category-header">
<h3>Security & Compliance</h3>
</div>
<p>SOC 2, GDPR, penetration tests, sub-processors, security questionnaires</p>
</Link>
</div>
</div>

Expand Down
62 changes: 62 additions & 0 deletions docs/docs/support/faq/security-compliance.mdx
Original file line number Diff line number Diff line change
@@ -0,0 +1,62 @@
---
title: Security & Compliance - FAQ
sidebar_label: Security & Compliance
sidebar_position: 8
description:
Flagsmith security and compliance FAQ - SOC 2 Type 2, GDPR, penetration tests, sub-processors and security
questionnaires.
keywords:
- SOC 2
- SOC2
- GDPR
- DPA
- penetration test
- sub-processors
- security questionnaire
- compliance
- trust centre
Comment thread
coderabbitai[bot] marked this conversation as resolved.
---

import Link from '@docusaurus/Link';

<span id="top" />

<Link to="/support/faq">← Back to FAQ</Link>

<div className="faq-content">

Security, compliance and vendor review documentation lives in the
**[Flagsmith Trust Centre](https://trust.flagsmith.com)**. It is the single, current source
for our certifications, reports and policies — start there for any of the questions below.

### Does Flagsmith have a SOC 2 report?

Yes. Flagsmith has completed a SOC 2 Type 2 examination. Request the report through the
[Trust Centre](https://trust.flagsmith.com).

### How does Flagsmith handle GDPR and data processing agreements?

Our privacy documentation, including the DPA and the list of sub-processors, is available through the
[Trust Centre](https://trust.flagsmith.com).

### Can you complete our vendor security questionnaire?

Check the [Trust Centre FAQ](https://trust.flagsmith.com/faq#1-security-governance) first — most questionnaires can be answered in full from the
documentation published there, which is faster than a manual review. If something is still outstanding, contact
[support@flagsmith.com](mailto:support@flagsmith.com).

### How do I report a security vulnerability?

See [CVEs and Vulnerabilities](/support/cves-and-vulnerabilities) for how to report an issue and the remediation SLAs we
work to. Do not report vulnerabilities through public GitHub issues.

**Related documentation:** [Help and Support](/support#security-and-compliance)

</div>

## Related FAQ Categories

- [Account, Billing & Organisation](/support/faq/account-billing-organisation) - Questions about accounts, SSO and
billing
- [Open Source & Self-Hosted](/support/faq/open-source-self-hosted) - Questions about self-hosting and the Enterprise
Edition
18 changes: 17 additions & 1 deletion docs/docs/support/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -80,7 +80,23 @@ depending on your issue type.
- **In-app chat** - Click the support widget in the Flagsmith dashboard
- **Email** - [support@flagsmith.com](mailto:support@flagsmith.com)
- **Community** - [Discord](https://discord.gg/hFhxNtXzgm)
- **Trust Centre** - [trust.flagsmith.com](https://trust.flagsmith.com)

### Security and Compliance

Security questionnaires, compliance documentation and our SOC 2 Type 2 report start at the
**[Flagsmith Trust Centre](https://trust.flagsmith.com)** rather than the support channels above. Go there to:

- Review our security posture, certifications and sub-processors
- Request access to compliance reports and policies
- Complete or shortcut a vendor security review

If your questionnaire still has outstanding items once you have checked the Trust Centre, email
[support@flagsmith.com](mailto:support@flagsmith.com) with the specific questions that remain.

Common questions about SOC 2, GDPR and vendor security reviews are answered in the
[Security & Compliance FAQ](/support/faq/security-compliance).

To report a security vulnerability, see [CVEs and Vulnerabilities](./cves-and-vulnerabilities.md).
Comment thread
coderabbitai[bot] marked this conversation as resolved.

### Enterprise Support

Expand Down
Loading