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docs: add more visibility to trust.flagsmith.com - #8328

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docs: add more visibility to trust.flagsmith.com#8328
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@bakirFS bakirFS commented Aug 20, 2026

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Thanks for submitting a PR! Please check the boxes below:

  • I have read the Contributing Guide.
  • I have added information to docs/ if required so people know about the feature.
  • I have filled in the "Changes" section below.
  • I have filled in the "How did you test this code" section below.

How did you test this code?

Ran it locally

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bakirFS requested a review from a team as a code owner August 20, 2026 09:19
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bakirFS requested review from matthewelwell and removed request for a team August 20, 2026 09:19
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@github-actions github-actions Bot added the docs Documentation updates label Aug 20, 2026
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Review Change Stack

No actionable comments were generated in the recent review. 🎉

ℹ️ Recent review info
⚙️ Run configuration

Configuration used: Organization UI

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Plan: Team

Run ID: 876f2507-775b-4313-8091-9209dfa6737f

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Reviewing files that changed from the base of the PR and between 0a77487 and d6530f7.

📒 Files selected for processing (1)
  • docs/docs/support/index.mdx

Included review availability: Your plan provides up to 8 included reviews per hour; 6 remain after this review.


📝 Walkthrough

Walkthrough

Added a Security & Compliance FAQ page covering SOC 2, GDPR, DPAs, security questionnaires, vulnerability reporting, and Trust Centre resources. Added links to the page from the FAQ index, the Account, Billing & Organisation FAQ, and the main support page. Expanded the support page with Trust Centre resources and vulnerability-reporting guidance.

Estimated code review effort: 2 (Simple) | ~10 minutes

Merge Risk: 🟡 Moderate · up to d6530

The new security and compliance documentation may direct customers to FAQ content with potentially inaccurate SOC 2 terminology, which could create compliance-information confusion. Confirm and correct the wording before merging.


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Holmus requested review from Holmus and removed request for matthewelwell August 20, 2026 09:23

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Actionable comments posted: 3


ℹ️ Review info
⚙️ Run configuration

Configuration used: Organization UI

Review profile: ASSERTIVE

Plan: Pro Plus

Run ID: eca16666-3869-4ba2-8039-9c84489cbda7

📥 Commits

Reviewing files that changed from the base of the PR and between 34b9e67 and a6c679f.

📒 Files selected for processing (4)
  • docs/docs/support/faq/account-billing-organisation.mdx
  • docs/docs/support/faq/index.mdx
  • docs/docs/support/faq/security-compliance.mdx
  • docs/docs/support/index.mdx

Included review availability: Your plan provides up to 8 included reviews per hour; 7 remain after this review.

Comment thread docs/docs/support/faq/security-compliance.mdx
Comment on lines +33 to +36
### Is Flagsmith SOC 2 certified?

Yes, Flagsmith is SOC 2 Type 2 certified. Request the report through the
[Trust Centre](https://trust.flagsmith.com).

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🔒 Security & Privacy | 🟠 Major | ⚡ Quick win

🧩 Analysis chain

🏁 Script executed:

#!/bin/bash
set -eu
printf '%s\n' '--- security-compliance.mdx ---'
sed -n '1,60p' docs/docs/support/faq/security-compliance.mdx
printf '%s\n' '--- account-billing-organisation.mdx ---'
sed -n '50,85p' docs/docs/support/faq/account-billing-organisation.mdx
printf '%s\n' '--- FAQ index references ---'
sed -n '60,90p' docs/docs/support/faq/index.mdx
printf '%s\n' '--- repository references to SOC 2 and Trust Centre ---'
rg -n -i 'SOC 2|SOC2|Trust Centre|trust\.flagsmith\.com|ISO 27001' docs README.md .github 2>/dev/null | head -200

Repository: Flagsmith/flagsmith

Length of output: 7047


🏁 Script executed:

#!/bin/bash
set -eu
for url in \
  'https://trust.flagsmith.com' \
  'https://trust.flagsmith.com/faq#1-security-governance' \
  'https://trust.flagsmith.com/faq'
do
  printf '\n--- %s ---\n' "$url"
  curl -L --max-time 20 -sS "$url" | \
    tr '\n' ' ' | \
    sed -E 's/<script[^>]*>.*<\/script>//g; s/<style[^>]*>.*<\/style>//g; s/<[^>]+>/ /g; s/[[:space:]]+/ /g' | \
    grep -Eio '.{0,180}(SOC ?2|SOC2|Type ?[12]|attestation|certif|examination|report).{0,300}' | \
    head -40 || true
done
printf '\n--- public repository references and history summary ---\n'
rg -n -i 'SOC 2|SOC2|Type II|Type 2|attestation|examination report|certif' . \
  -g '!node_modules' -g '!build' -g '!dist' | head -250
git log --oneline -20 -- docs/docs/support/faq/security-compliance.mdx docs/docs/support/faq/account-billing-organisation.mdx docs/docs/support/faq/index.mdx

Repository: Flagsmith/flagsmith

Length of output: 4248


🌐 Web query:

Flagsmith SOC 2 Type 2 report current examination report SOC 2 certification

💡 Result:

Flagsmith is a fully accredited SOC 2 Type 2 organization [1][2][3][4]. As of August 2026, the company maintains this certification [5][4], and copies of their audit report are available to interested parties upon request through their official communication channels [2][3][6]. In addition to SOC 2 Type 2, the company also maintains ISO 27001 certification [4].

Citations:


🌐 Web query:

site:aicpa-cima.com SOC 2 examination report certification Type 2 terminology

💡 Result:

A SOC 2 examination is an attestation engagement performed by an independent service auditor to evaluate an organization’s controls [1][2]. It is critical to note that there is no such thing as a SOC 2 "certification" [1][2]. The output of this engagement is a formal attestation report, not a certificate [1][2]. The terminology "Type 2" refers to a specific type of SOC 2 examination report [3]. The distinction between Type 1 and Type 2 reports lies in the scope and duration of the assessment [1][3]: Type 1 Report: An examination of the design and implementation of an organization's controls at a specific point in time [1][3]. Type 2 Report: An examination of the design, implementation, and operating effectiveness of an organization's controls over a specified period (typically 6 to 12 months) [1][3]. A SOC 2 Type 2 report includes the following core components [4]: Management’s assertion regarding the system and controls [4]. A description of the service organization’s system [4]. The service auditor’s opinion on the fairness of the description, the suitability of the design of controls, and the operating effectiveness of those controls throughout the specified period [4][3]. The specific tests of controls performed by the auditor and the results of those tests [4]. Because a SOC 2 engagement results in a report rather than a certification, organizations should not use terms like "SOC 2 Certified" in their marketing or communications [1][2]. Proper usage involves stating that an organization has "obtained a SOC 2 Type 2 report" or has "successfully completed a SOC 2 Type 2 examination" [1][2].

Citations:


🌐 Web query:

site:flagsmith.com "SOC 2 Type 2"

💡 Result:

SOC 2 Type 2 is a compliance certification that verifies an organization's internal controls and processes related to information security over a specific period of time [1]. While SOC 2 Type 1 evaluates the design of an organization's security controls at a single point in time, SOC 2 Type 2 assesses whether those controls are not only designed correctly but also operating effectively over a sustained duration [2]. This makes Type 2 a more rigorous standard, as it provides evidence that the organization's security and data protection processes perform as intended during daily operations [2]. SOC 2 compliance, in general, focuses on organizational processes—such as software patching, access management, and vulnerability scanning—to ensure data security [1]. Organizations often pursue SOC 2 Type 2 certification to demonstrate their security maturity to customers and stakeholders, particularly in regulated industries where verifying operational security is a key requirement [2][3][4].

Citations:


🌐 Web query:

site:docs.flagsmith.com "SOC 2 Type 2"

💡 Result:

A SOC 2 Type 2 report is an attestation of an organization's security controls over a specific period, typically covering how those controls operated in practice [1]. While a SOC 2 Type 1 report assesses the design of security controls at a single point in time, a SOC 2 Type 2 report evaluates both the design and the operational effectiveness of those controls over an extended duration, often spanning several months [1]. This allows auditors to verify that the controls not only exist but have been consistently applied throughout the observation period [1]. Organizations undergo SOC 2 Type 2 audits to demonstrate their commitment to data security and to meet the compliance requirements often requested by enterprise clients during procurement and partnership processes [2][1]. Obtaining this certification involves working with auditors to review system security, control implementation, and overall risk management practices [2][1].

Citations:


Use accurate SOC 2 terminology across both FAQ entries. SOC 2 produces an attestation report, not a certification. Replace “SOC 2 certified” with wording such as “completed a SOC 2 Type 2 examination” and “obtained a SOC 2 Type 2 report” in both files. Update the FAQ index anchor if the heading changes.

📍 Affects 2 files
  • docs/docs/support/faq/security-compliance.mdx#L33-L36 (this comment)
  • docs/docs/support/faq/account-billing-organisation.mdx#L64-L67

Comment thread docs/docs/support/index.mdx
matthewelwell
matthewelwell previously approved these changes Sep 3, 2026
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