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Original file line number Diff line number Diff line change
Expand Up @@ -25,6 +25,7 @@ Anyone with a personal credit card connected to their Expensify account can mana
2. Under **Cards**:
- Personal cards will appear in the **Personal** section.
- You'll see the card name, bank icon, and last 4 digits.
- Each card shows a connection status of **Active** or **Inactive**, along with when it last synced.

If you have both company and personal cards, you'll see them separated into **Company cards** and **Personal cards** sections.

Expand Down Expand Up @@ -76,18 +77,25 @@ When a connection breaks, Expensify can no longer import new transactions from t

---

## What the personal card connection statuses mean

In the **Cards** section of your **Wallet**, each personal card shows a connection status:

- **Active** — The card is connected and importing transactions.
- **Inactive** — The connection is broken and Expensify can no longer import transactions.

---

## How to know when a personal card connection is broken

When a personal card connection breaks, you'll see:

- The card marked **Inactive** with the message **Please fix this connection** in the **Cards** section of your **Wallet**.
- A notification in the **Time Sensitive** section on **Home**.
- A red dot indicator on **Wallet** in the navigation tabs.
- A red dot indicator on the card in **Wallet** leading to the error.

<!-- SCREENSHOT:
Suggestion: Show broken personal card connection with indicators on Wallet and on the card.
Design request: https://github.com/Expensify/Expensify/issues/620248
-->
![Broken personal card connection with indicators on Wallet and on the card.]({{site.url}}/assets/images/ExpensifyHelp-FixPersonalCards-2){:width="100%"}


## How to fix a broken personal card connection
Expand Down Expand Up @@ -137,3 +145,7 @@ The broken connection error is automatically removed when any of the following o
- Logging into your bank successfully re-authenticates the connection.
- Tapping Update card successfully refreshes the card.
- Expensify's daily automatic card refresh succeeds.

## Why does a company card show as Inactive in my Wallet?

Company cards also appear in the **Cards** section of your **Wallet**. If a company card connection is broken, it shows as **Inactive**. If you're a workspace admin, you'll see **Please fix this connection in company cards**, which links to the company cards settings where you can fix the feed. If you're not an admin, you'll see **Please ask an admin to fix this connection** — reach out to your workspace admin to restore it.
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