ReadyTab Support

Official support resources for ReadyTab.

• Support email: support@readytab.cloud
• Product website: https://readytab.cloud

This repository is the public support space for:

• bug reports
• feature requests
• troubleshooting discussions
• release-related user feedback

For private or sensitive issues, email support@readytab.cloud instead of posting publicly.

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When to use this repository

Use this repository for things like:

• ReadyTab bugs or regressions
• setup problems that can be discussed publicly
• cloud sync issues without sensitive personal data
• companion app installation problems
• feature requests and usability feedback
• documentation corrections

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When to email support instead

Please email support@readytab.cloud if your issue includes:

• license keys
• payment or billing questions
• personal or sensitive information
• private logs or screenshots
• account-related concerns
• anything you do not want posted publicly

If you're unsure, email first.

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Before opening an issue

Please include as much of the following as possible:

• ReadyTab version
• browser and version
• operating system
• whether you are using the companion app
• whether the issue happens consistently or intermittently
• exact steps to reproduce
• what you expected to happen
• what actually happened
• screenshots or screen recordings, if helpful
• console errors or logs, if relevant and safe to share

The more precise the report, the easier it is to reproduce and fix.

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Common support areas

Companion app installation

If you're reporting a companion app problem, include:

• operating system
• installation step that failed
• whether the app launches manually outside the browser
• any visible error message
• whether you are testing with a development build or a released build

Cloud sync troubleshooting

If you're reporting a sync issue, include:

• whether the problem happened during push, pull, or restore
• whether protected workspaces were involved
• whether the issue affected one device or multiple devices
• the exact warning/error message shown by ReadyTab

Do not post sensitive data, secret keys, or private exported data publicly.

AI provider setup

If you're reporting an AI setup issue, include:

• which provider you configured
• whether the problem is validation, connection, or response-related
• the exact error message shown in the UI

Do not post API keys publicly.

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Support boundaries

ReadyTab support aims to help with:

• reproducible product bugs
• installation and setup guidance
• cloud sync behavior
• companion app troubleshooting
• documentation clarity
• release feedback

Support is best-effort for:

• third-party AI provider outages or billing issues
• machine-specific security software conflicts
• custom local environment edge cases
• unofficial modifications or unsupported setups

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Security and privacy

Please do not post any of the following in public issues:

• license keys
• API keys
• exported private workspace data
• protected workspace passphrases
• personal data
• sensitive screenshots

For anything sensitive, email support@readytab.cloud.

If you believe you found a security issue, please report it privately by email.

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Links

• Website: https://readytab.cloud
• Support email: support@readytab.cloud

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Thanks

Thanks for helping improve ReadyTab. Clear bug reports and focused feedback make a huge difference.