wegift · maikefischer · Mar 18, 2026 · Mar 17, 2026 · Mar 17, 2026 · Mar 17, 2026
diff --git a/changelog/network/2026/additions.mdx b/changelog/network/2026/additions.mdx
@@ -13,25 +13,25 @@

 | **Brand Name** |
 | :------------- |
 | Zalando        |

 ## Lithuania

 | **Brand Name** |
 | :------------- |
 | Zalando        |

 ## Latvia

 | **Brand Name** |
 | :------------- |
 | Zalando        |

 ## Estonia

 | **Brand Name** |
 | :------------- |
 | Zalando        |

 ## Luxembourg

@@ -47,15 +47,19 @@
 
 ## United States
 
-| **Brand Name** |
-| :------------- |
-| Adam & Eve     |
+| **Brand Name**           |
+| :----------------------- |
+| Adam & Eve               |
+| Visa Reload Card USD     |
+| Visa Reward Card 3M USD  |
+| Visa Reward Card 6M USD  |
+| Visa Reward Card 12M USD |
 
 ## United Kingdom
 
 | **Brand Name** |
 | :------------- |
 | Cadbury        |

 ## Australia

@@ -69,14 +73,14 @@

 | **Brand Name** |
 | :------------- |
 | Eram           |
 | Animalis       |
 | Joué Club      |
 | Furet de Nord  |
 | Passion Beauté |
 | Kiabi          |
 | Billabong      |
 | Havas          |

 # February 2026

@@ -92,43 +96,43 @@

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Sweden

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Luxembourg

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Finland

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Denmark

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Germany

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Austria

 | **Brand Name** |
 | :------------- |
 | Wolt           |

 ## Ireland

@@ -148,22 +152,22 @@

 | **Brand Name** |
 | -------------- |
 | Albert Heijn   |
 | Tinder         |

 ## Netherlands

 | **Brand Name** |
 | :------------- |
 | Albert Heijn   |
 
-## United States 
+## United States
 
 | **Brand Name**               |
 | :--------------------------- |
 | Unleashed Brands [Urban Air] |
 | GCM                          |
 | Mugsy                        |

 ## Norway

@@ -189,7 +193,7 @@
 | :------------- |
 | Tinder         |
 
-## Portugal 
+## Portugal
 
 | **Brand Name** |
 | :------------- |
@@ -199,25 +203,25 @@

 | **Brand Name** |
 | :------------- |
 | Jacqui E       |
 | Champion       |
 | Everlast       |
 | Hush Puppies   |
 | Reebok         |
 | Shoes & Sox    |
 | Superdry       |
 
-## New Zealand 
+## New Zealand
 
 | **Brand Name** |
 | :------------- |
 | Jacqui E       |
 
-## France 
+## France
 
 | **Brand Name** |
 | :------------- |
 | Naturalia      |
 | E-Recycle      |

 ## Germany
@@ -230,10 +234,10 @@

 | **Brand Name** |
 | :------------- |
 | Jysk           |

 ## United Kingdom
 
 | **Brand Name** |
 | :------------- |
-| TJ Jones       |
+| TJ Jones       |
diff --git a/docs.json b/docs.json
@@ -73,6 +73,14 @@
                   "features/pay-to-card/testing",
                   "features/pay-to-card/support"
                 ]
+              },
+              {
+                "group": "Prepaid Visa Cards",
+                "icon": "credit-card",
+                "pages": [
+                  "features/prepaid-visa/introduction",
+                  "features/prepaid-visa/support"
+                ]
               }
             ]
           },

diff --git a/features/prepaid-visa/introduction.mdx b/features/prepaid-visa/introduction.mdx
@@ -0,0 +1,127 @@
+---
+title: "Using Prepaid Visa Cards"
+description: "Send funds to recipients via instantly delivered, digital Visa prepaid cards."
+icon: "credit-card"
+---
+
+Runa Prepaid Cards are instantly delivered, digital Visa prepaid cards that recipients can spend online or in-store anywhere Visa is accepted. They are sent through the same ordering flow as any other payout on the Runa Network.
+
+- **No bank account needed**: Perfect for users without access to traditional financial tools
+- **Custom branding options**: Make every payout feel personal and on-brand with a fully customizable experience
+- **Two prepaid options**: Enable both the Runa Reward Card and the Runa Reload Card for your business needs
+
+<Info>
+  To get access to Prepaid Visa Cards, please reach out to your Account Manager or
+  email support@runa.io.
+</Info>
+
+## Card types
+
+| | Runa Reload Card | Runa Reward Card |
+|---|---|---|
+| **Type** | Reloadable | Single-load |
+| **Expiry** | 47 months from first activation | 3, 6, or 12 months from first activation |
+| **Product code** | `VISARL-USD` | `VISASL-3M-USD`, `VISASL-6M-USD`, `VISASL-12M-USD` |
+
+<Warning>
+  For Reload Cards, recipients must use the same email address the card was originally sent to. Future top-ups will fail if a different email is used.
+</Warning>
+
+## Getting started
+
+- Ensure you have [created an API key](/getting-started/api-key).
+- Ensure you have funded your account with the required balance to cover the cards you intend to issue. You can use the [balance endpoint](/reference/2024-02-05/endpoint/balance/get) to check your account balance.
+- Retrieve the Prepaid Visa Card products using the [product list endpoint](/reference/2024-02-05/endpoint/products/list). Each Prepaid Visa Card product supports a different use case (reward or reload), and Reward Card products are available with different expiry durations. You can refer to the [product listing guide](/features/product-catalog) for more information on this endpoint.
+- Familiarize yourself with the [ordering endpoint](/getting-started/first-order/sync). To make an order for a prepaid card you simply specify the Prepaid Visa Card product code you wish to issue.
+
+## Placing a Prepaid Visa Card order
+
+To place an order you simply specify the Prepaid Visa Card product code you wish to issue.
+
+For our example, we will be using the `VISASL-3M-USD` product code for a $10 Reward Card. The card will be sent to the recipient's email address via the `EMAIL` distribution method.
+
+```http title="Example Prepaid Visa Card order" icon="globe" expandable
+POST https://api.runa.io/v2/order
+Content-Type: application/json
+X-Api-Key: <your API key>
+
+{
+    "payment_method": {
+        "type": "ACCOUNT_BALANCE",
+        "currency": "USD"
+    },
+    "items": [
+        {
+            "face_value": 10,
+            "distribution_method": {
+                "type": "EMAIL",
+                "email_address": "<your recipient's email address>"
+            },
+            "products": {
+                "type": "SINGLE",
+                "value": "VISASL-3M-USD"
+            }
+        }
+    ]
+}
+```
+
+### Distribution methods
+
+In the example above we used the `EMAIL` distribution method to send the card to the recipient's email address.
+
+- You can also use the `PAYOUT_LINK` distribution method to receive a link in the API response and handle distribution yourself.
+
+## Reloading a Prepaid Visa Card
+
+For Reload Cards, you can use the `RECIPIENT` distribution method to enable automatic top-ups. Specify a unique `recipient_reference` to identify the recipient. For subsequent orders, use the same `recipient_reference` and we will automatically reload the existing card.
+
+```http title="Example Reload Card order" icon="globe" expandable
+POST https://api.runa.io/v2/order
+Content-Type: application/json
+X-Api-Key: <your API key>
+
+{
+    "payment_method": {
+        "type": "ACCOUNT_BALANCE",
+        "currency": "USD"
+    },
+    "items": [
+        {
+            "face_value": 10,
+            "distribution_method": {
+                "type": "RECIPIENT",
+                "recipient_reference": "<your unique recipient identifier>",
+                "email_address": "<your recipient's email address>"
+            },
+            "products": {
+                "type": "SINGLE",
+                "value": "VISARL-USD"
+            }
+        }
+    ]
+}
+```
+
+Refer to the [order endpoint reference](/reference/2024-02-05/endpoint/orders/create) for more information on the request schema and other options available.
+
+## Recipient redemption experience
+
+### Reward Card
+
+When a recipient opens the payout link, they will immediately see their Visa card and card details. No authentication is required.
+
+Recipients can also view their transaction history, including balances, merchant details, and dates for each transaction.
+
+### Reload Card
+
+When a recipient opens the payout link for the first time, they will be guided through the following flow:
+
+1. Enter their email address to authenticate with Runa
+2. Enter their first and last name
+3. Set a card PIN
+4. View their Visa card details and start spending anywhere Visa is accepted
+
+For subsequent reloads, the card will be automatically topped up with the payout amount. If the recipient wishes to see their card details again, the confirmation email will contain a link where the card details will be securely presented upon authentication.
+
+Recipients can also view their transaction history, including balances, merchant details, and dates for each transaction.
diff --git a/features/prepaid-visa/support.mdx b/features/prepaid-visa/support.mdx
@@ -0,0 +1,41 @@
+---
+title: "Support"
+description: "Potential error scenarios for Prepaid Visa Cards and their resolution."
+icon: "circle-info"
+---
+
+Below are potential error scenarios and their resolutions.
+
+
+### Multiple Payments to Unactivated Card
+
+If a consumer receives multiple payment emails for the same reloadable card, but this card is not activated yet, each email must be opened to load its associated funds.
+
+- When the consumer clicks one link and activates the card, only that payment is loaded.
+- To receive the full balance, they must also click the second link (the order doesn't matter).
+
+<Info>
+  Each payment is attached to its own activation link. The card must first be activated before any funds are loaded.
+</Info>
+
+### Add to Wallet
+
+Recipients can add their card to a mobile wallet (Apple Pay, Google Pay, or Samsung Pay) by clicking the **Add to Wallet** button in the UI. A one-time verification code from the wallet provider is required as part of the card tokenisation step.
+
+- **Reward Cards**: The recipient will be asked to provide their email address and optionally their phone number to receive the verification code.
+- **Reload Cards**: The email address from authentication is used by default. The recipient can optionally provide their phone number instead.
+
+### Reload Card — recipient using a different email
+
+Recipients must always authenticate with the same email address their Reload Card was originally sent to. Using a different email address will result in the recipient not seeing their funds. Ensure your recipients are aware they must use the same email address each time.
+
+### Insufficient funds
+
+Insufficient balance at order time.
+
+- If your account has insufficient balance you will be unable to create the order for the payment. The API responds with a 400 status code, the error message body will contain the type `insufficient_funds`. Check the [order endpoint reference](/reference/2024-02-05/endpoint/orders/create) for more information.
+
+
+## All other issues
+
+Your point of contact for any other issues: [support@runa.io](mailto:support@runa.io)
diff --git a/features/reloadable-prepaid-card.mdx b/features/reloadable-prepaid-card.mdx