Tech Operations | Infrastructure, Observability & Cloud Operations | IT Service Management
Building production-grade operational systems through documentation, automation, and governance.
I’m an IT professional focused on delivering reliable, secure, and scalable operational environments. I operate at the intersection of hands-on infrastructure engineering and process-driven service management, building systems that improve reliability, incident response, and operational efficiency across identity, governance, monitoring, and cloud environment.
This GitHub is a working portfolio of the systems and operational frameworks I build and document. Projects are structured to reflect real-world IT operations — combining infrastructure, monitoring, and service management processes rather than isolated tools.
| Project | Operational Purpose | Key skills |
|---|---|---|
| Homelab | End-to-end IT infrastructure lab (AD, monitoring, networking) simulating enterprise environments | Active Directory, Monitoring, Infrastructure, Automation & Networking |
| IaC-Lab | Hands-on IaC lab progressing from manual kubectl to a full Terraform + Ansible + Kubernetes pipeline | Kubernetes, Terraform, Ansible, Microk8s, IaC, Shell Scripting |
| Change-Management-Workflow | ITIL-aligned change request process using GitHub Projects | ITIL, Process Automation, Governance |
| Incident-Response-Playbook | Versioned runbooks for common incident types with decision trees | Incident Management, Documentation |
| SLA-Uptime-Tracker | Service monitoring tool that generates weekly SLA reports | Monitoring, Reliability, TypeScript |
| Cloud-Cost-Dashboard | Dashboard for tracking and reporting cloud spend and anomalies | FinOps, Cloud Operations, TypeScript |
| IT-Policy-Templates | Versioned, markdown-based IT policies (AUP, onboarding, change mgmt) | Governance, Compliance, Documentation |
| Disaster-Recovery-Runbook | DR procedures, RTO/RPO definitions, and recovery automation scripts | Business Continuity, Shell Scripting |
| Vendor-Assets-Inventory-System | Hardware tracking, licensing, Vendor management, Spreadsheet-backed | Business Continuity, Vendor Management, Renewals, Licensing |
I design systems and processes with three principles:
- Reduce operational risk through documented, repeatable processes.
- Improve service reliability through monitoring, alerting, and SLA tracking.
- Enable teams to work predictably through change control, runbooks, and governance.
The projects here are not demos — they reflect how I've structured IT operations in real organisations.
IT Governance & ITIL
Change Management Incident Management Problem Management SLA/OLA ITIL v4
Monitoring & Observability
Prometheus Grafana Uptime Kuma Loki Alertmanager
Cloud & Infrastructure
AWS Azure Terraform Kubernetes Ansible Proxmox Linux Docker
Networking & Security
pfSense VLANs DNS VPN Zero Trust IAM
Languages & Scripting
Bash Python TypeScript YAML HCL
- IaC Lab — A fully documented IaC learning lab built on a local Ubuntu machine, progressing from manual kubectl commands through YAML manifests, Terraform provisioning, Ansible configuration management, and a full orchestrated pipeline. All version controlled and documented on GitHub.
● Applied AI for IT Operations – (Specializing in AIOps for workflow automation).
● Linux Administrator I – Industry Validated (Focus on server hardening and administration).
● Wireshark: Network Troubleshooting – (Advanced network analysis and Tier 3 diagnostics).
"Good operations are invisible. Great operations are documented."