AI-powered customer support backend

Built with Spring Boot, PostgreSQL, Docker, and Ollama, eventually using OpenAI or Claude.

1. Agile Development Process

This project is being developed using an Agile-inspired iterative approach.

Project Roles

Role	Responsibility
Product Owner	Vimal Patel – Defines the product vision, priorities, and feature roadmap.
Software Developer	Vimal Patel – Designs, develops, tests, and deploys the application.
Scrum Master	AI-assisted development (ChatGPT) – Facilitates sprint planning, task breakdown, architecture discussions, and development guidance.

Development Approach

• Sprint-based development
• Incremental feature delivery
• Test after each completed phase
• Git commit after successful verification
• Production-ready architecture
• Continuous refactoring following SOLID principles

Repository Strategy

Owner Repository
    │
    ├── main (Production-ready source of truth)
    │
Contributor Repository
    │
    ├── feature/*
    │
    └── Pull Request
            │
            ▼
Owner Repository main

• The owner repository hosts the official codebase.
• Development occurs in contributor repositories.
• Features are implemented in feature branches.
• Pull Requests are opened to the owner of the repository.
• Each completed sprint is merged after successful testing.