Docs: Personalization failed badge for multi-location posts (SM-4194)

[haleyserrano]

JIRA

SM-4194 — Localization - Personalization failed and Tooltip

Classification

UI/UX change — new error state (badge + tooltip) for multi-location social posts.

Repo targeted

Partner Center (multi-location workflow documentation)

Summary of updates

Updated the existing Manage Posts in Multi-Location Social article (docusaurus/docs/multi-location-business-app/social/manage-posts-social-multi-location.mdx):

• Added a bullet under "Viewing posts across all locations" documenting the Personalization failed badge that replaces the standard per-location error message when content personalization fails for one or more locations, including the exact tooltip copy.
• Added a new FAQ entry clarifying that, unlike other failed posts, these can't be edited or reattempted — the post must be deleted and recreated.

Existing docs updated vs. new docs created

Updated existing documentation. No new page was created — the article already documents the "Failed" tab and per-location error surfacing for multi-location posts, so this new failure mode fits directly alongside it.

Placement reasoning

This is the Partner Center article that already covers multi-location post statuses (Drafts/Scheduled/Published/Failed) and per-location error detail, making it the natural home for this new failure state rather than a new page.

Acceptance criteria coverage

1. "Personalization failed" badge displayed on the post — documented.
2. Tooltip text on hover — documented verbatim.
3. Applicable to web and mobile — documented.
4. Applicable to multi-location only — documented (this doc is scoped entirely to multi-location).

Figma / images

None provided directly on the ticket usable here (two Jira attachments show the production UI, but they aren't accessible as image assets for this repo). Documentation is text-based per the acceptance criteria and confirmed via ticket comments describing the production behavior.

Skills used

None of the repo's specific skills applied; changes were validated manually against this repo's CLAUDE.md markdown rules (no > blockquote characters, closed <details>/<summary> tags, valid frontmatter).

Assumptions / limitations

• The parent epic (SM-1337, "UX Improvements — Social Marketing & Business App Social") is not marked Done and is a large, ongoing umbrella epic (~95 linked tickets spanning many unrelated features). No sibling tickets under it show feature-flag/eligibility/rollout-gating signals for this specific personalization-failure badge. The story itself is Done, and ticket comments from the developer confirm the change is live in production ("The changes has been moved to production...").
• Per the linked PR (vendasta/galaxy#33519), edit/schedule actions are hidden for posts in this failed state — only delete-and-recreate is supported. Called out explicitly since the existing "Can I fix failed posts?" FAQ (for generic failures) says edit/reattempt is possible — this new FAQ entry distinguishes the personalization-failure case.
• No screenshot was added since the Jira attachments weren't accessible as image files for this repo.

cc @ahnikakuse @haleyserrano @maryam6samadi

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