Docs: add Social comment trigger to Automations reference (LIS-2847)

[haleyserrano]

JIRA

LIS-2847: Publish Social Comments Created Trigger for Automation

Change classification

Configuration/system behavior — an automation trigger definition is published to demo and prod, making it selectable when building automations.

Repo targeted

Business App (end-user-facing Automations feature)

Summary of documentation updates

Added a new Social Marketing category to the Automations trigger reference table, documenting the When a social comment is received trigger:

• Fires when a new comment is posted on a connected Facebook, Instagram, LinkedIn, or X account
• Can be filtered to specific networks; if none are selected, all networks are included

Existing vs. new docs

Updated an existing page — docusaurus/docs/business-app/automations/automation-triggers.md. No new page was needed; the trigger reference table already lists all available triggers by category, so this fits as one more row/category.

Placement reasoning

automation-triggers.md is the single source of truth for every trigger available in the Automations builder. The trigger didn't fit any existing category (Companies, Contacts, Custom Objects, Opportunities, Conversations AI, Manual, Advanced, Time-based, Integrations), so it was placed in a new Social Marketing category, positioned alongside the other product-area category (Conversations AI) rather than the CRM-record categories.

Acceptance criteria coverage

AC	Covered
The Social Comments Created trigger is published to demo	N/A — deployment fact, not documented content
The Social Comments Created trigger is published to prod	✅ — trigger is now documented as available for use in Automations

The trigger's name and filter behavior (network selection) were sourced from the linked sibling stories in the same epic (LIS-2798, LIS-2843) since LIS-2847 itself only covers publishing, not behavior.

Figma/images

None provided or used.

Skills used

• pre-push-validation (manual diff review — no frontmatter/link/tag issues introduced)

Assumptions and limitations

• No GitHub PR was linked to this JIRA story, and the repository scope for this session doesn't include the service repo where the trigger was implemented, so a specific developer reviewer could not be identified. No reviewer has been set — please assign manually.
• This PR documents only what LIS-2847 makes newly available (the trigger itself). It does not document the "Reply to Comments" AI Employee toggle or its auto-reply behavior (LIS-2798/LIS-2801), since those are separate stories outside this ticket's acceptance criteria and are not yet reflected anywhere in the docs — flagging in case a follow-up doc pass is wanted for that toggle.

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@ahnikakuse @haleyserrano @maryam6samadi

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