Portal notification emails display a no-reply address in the signature under
"Email:", implying users can reach support there. They cannot — the address
does not accept replies. The Reply-To header already routes replies to the
correct ticketing address.
Remove the "Email:" line from the signature.
Portal notification emails display a no-reply address in the signature under
"Email:", implying users can reach support there. They cannot — the address
does not accept replies. The Reply-To header already routes replies to the
correct ticketing address.
Remove the "Email:" line from the signature.