Hardware diagnostics, component replacement, and system optimization case study showcasing Tier 1/2 IT support competencies. Includes RAM upgrade, keyboard replacement, and battery service.
Jira help desk ticketing lab simulating a real IT support queue with ticket lifecycle, workflows, and common IT scenarios.
A help desk case study simulating a real Intune MDM scenario — device enrollment, compliance policy enforcement, Conditional Access blocking, and full ticket remediation for a Windows endpoint.
Peppermint help desk ticketing lab documenting a shared drive access issue from intake to closure. Covers ticket triage, AD security group misconfiguration, root cause analysis, and resolution documentation.
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