Enterprise-grade OpenEnv environment for AI-driven customer support triage. Features stochastic noise, multi-turn dialogue reasoning, and deterministic reward scoring for benchmarking AI agents.
Draft, then double-check: an LLM ticket pipeline with a built-in judge.
🤖 Terminal-based AI support triage agent for HackerRank Orchestrate May 2026. Processes multi-domain tickets (HackerRank, Claude, Visa) using RAG with hybrid BM25 + vector search, LLM-based classification, and safe escalation logic. Built with Python, ChromaDB, sentence-transformers, and Ollama.
AI-assisted support triage system using classification, keyword-overlap retrieval, risk evaluation, and Claude-generated responses, with a TF-IDF + semantic Python prototype.
Support triage with reviewed memory, receipt reconciliation, and Tatum transaction evidence
Multi-domain support-triage AI agent on Claude Opus 4.7. Prompt caching + structured tool-call output + prompt-injection defense + Message Batches API. Built solo for HackerRank Orchestrate (May 2026).
Support inbox drafter on synthetic data: drafts replies from help pages and holds risky requests for a person.
Lead & support intake pipeline: FastAPI webhook → Claude triage grounded in an FTS5 knowledge base → Google Sheets/CSV CRM → weekly digest. Ships an importable n8n workflow and an offline MockLLM.
Deterministic support message triage - classify support messages into bug/feature/urgent/noise
LangGraph-powered customer support agent with LangSmith tracing, automated quality evaluations, and regression gates to catch harmful prompt or model changes.
Doubt, as a service: one HTTP call turns any text in 100+ languages into a calibrated act/review/escalate/block verdict. Stateless gateway over laya.
Support Triage Agent: safety-gated, deterministic triage of support requests — prompt-injection detection, domain/request-type classification, and escalation-or-respond routing.
Offline lab for support-ticket triage: schema, tau and an invariant gate in front of fake classifiers, with one recorded live check on synthetic data.
CaseLens synthetic support triage portfolio product
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