Ansible Collection for ServiceNow ITSM
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Updated
Oct 13, 2026 - Python
Ansible Collection for ServiceNow ITSM
ServiceNow AI Service Catalog Request Advisor that analyzes user requests, matches catalog items, identifies missing details, and provides fulfillment and approval guidance.
ServiceNow AI incident auto-triage solution that classifies incidents, recommends priority and assignment groups, supports SLA-aware routing, and automates technician assignment.
ServiceNow AI Virtual Agent for employee self-service that searches Knowledge Base articles, answers IT support questions, and supports escalation of unresolved requests.
ServiceNow AI Problem RCA Assistant that analyzes recurring incidents, identifies probable root causes, and recommends evidence, workarounds, known errors, and permanent fixes.
ServiceNow AI Change Risk Advisor that analyzes change requests, assesses implementation and outage risk, and provides structured guidance for Change Advisory Board decisions.
ServiceNow AI Incident Copilot that summarizes incidents, analyzes business impact, recommends troubleshooting steps, and helps support analysts make faster triage and resolution decisions.
ServiceNow AI CMDB Impact Analyzer that evaluates configuration item relationships, affected services, outage risk, and business impact to support safer incident and change decisions.
ServiceNow work: CSM, ITSM and SecOps integrations, plus AI wired into the platform. Built while completing ServiceNow CSA, CAD and CIS-CSM certifications.
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