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conversational-ai-system

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From a bot-to-human handoff event to an explainable customer journey: a discovery and prototype exercise pairing a deterministic verdict engine with AI narration. Classifies a handoff as justified, potentially avoidable, or insufficient data, with evidence.

  • Updated Jun 27, 2026
  • TypeScript

Solo-built conversational AI framework: 168K LoC, 7,400+ tests, 5-tier memory system with cross-encoder reranking, FAISS-indexed Wikipedia (7.2M articles), 8-stage knowledge synthesis pipeline, and full RAG auditability via inline memory citations.

  • Updated Sep 7, 2026
  • Python

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