SimpleAI Chatbot – Python Helpdesk Chatbot

🤖 SimpleAI Chatbot is a Python-based chatbot designed to simulate a simple helpdesk assistant.
It can handle greetings, thanks, basic IT support questions, jokes, and more. It's not perfect but it's a good proof of concept.

This project demonstrates my skills in bot creation, intent matching, and problem-solving in Python.

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Features

• Structured dictionary of intents and responses (CHATBOT_RESPONSES)
• Handles multiple categories including:
  • Greetings
  • Farewells
  • Thanks / Appreciation
  • Helpdesk / IT support questions
  • Jokes (currently disabled for IT helpdesk role)
  • Insults and compliments (currently disabled for IT helpdesk role)
  • Fallback responses for unknown input
• Input normalization to improve matching (case-insensitive, punctuation removed)
• Debug logging to show which category was matched
• Randomized responses to make conversations feel natural
• Easily extensible for new intents and responses

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To Do

• Expand IT diagnostics, the sky is the limit if you have enough time to do the dictionary updates...
• Improve conversation flow, or make responses not require followups.
• Go through a checklist of IT fixes rather than picking one at random.
• Get the bot to ask for feedback from the user on it's assistance.
• Implement a ticketing system!

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Example Conversation

Bot greeting the user and responding to a VPN issue.

Bot responding to a software issue

Bot rsponding to a slow computer issue

Bot responding to an email issue

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Getting Started

Requirements

• Python 3.8+
• Standard Python libraries: random, re

Installation

1. Clone the repository:

git clone https://github.com/starfishgg/chatbot.git
cd pybot-chatbot
Run the chatbot:
python simpleai.py