Tags: automation, ai chatbot, live chat, crm, appointments
Reduce up to 97% of repetitive support questions and 70% of multichannel workload using one powerful WordPress plugin that unifies AI Chatbot, Live Chat, CRM, Appointments, Booking, and automation for Facebook, Instagram, and WhatsApp, along with lead capture and sales automation.
Helpmate – Live, Social & AI Chat with Built-in CRM
Helpmate is a support automation plugin for WordPress that combines AI chatbot, live chat, CRM, appointments, booking, Facebook, Instagram, WhatsApp messaging, and automation tools in one system.
This AI chatbot for WordPress helps automate customer support, manage leads, handle live chat conversations, run booking and appointments, and centralize CRM data inside your WordPress dashboard.
If you need automation, AI chatbot, live chat, CRM, appointments and booking in one plugin, Helpmate replaces multiple tools.
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Helpmate AI
- Knowledge Base (30 Data Sources)
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Automations
- Test Chatbot
- Customization (Partial)
- Promo Bar (1 Template)
- Sales Notifications (1 Template)
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Unified Inbox
- All Conversations (Partial)
- Chatbot (200 Chat Credits)
- Tickets
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CRM
- Contacts (50)
- Notes
- Order Management
- Leads (Chat Widget Leads)
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Integration
- WooCommerce (Default)
- Easy Digital Downloads
- SureCart
- LearnPress
- TutorLMS
- LifterLMS
- Ultimate Member
- Members
- User Registration & Membership
- Elementor
- Gutenberg Blocks
- Beaver Builder
- Contact Form 7
- Forminator
- Ninja Forms
- WPForms
- Formidable Forms
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Admin Hub
- Teams & Roles
- Manage API Key
- Analytics
All Free Features + Below
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Helpmate AI
- Knowledge Base (1k to 30k)
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Automations
- Auto DM & Comments
- Order Status Tracking
- Product Search by Image
- Refund & Return in Chat Window
- Email Campaigns
- Lead Capture
- Coupon Delivery
- Proactive Sales
- Email Sequences
- Abandoned Cart Recovery
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Unified Inbox
- All Conversations
- Chatbot, Unlimited Chat Credits With Own API Key
- Live Chat
- Social Messages
- Comments on Social Media
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Communication Channels
- Facebook Messages
- Facebook Comments
- Instagram Messages
- Instagram Comments
- Live Chat
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CRM
- Leads (Social & Chat Widget)
- Appointments & Bookings
- Segments
- Custom Fields
- Tasks
- Email Templates
Here's a straightforward look at what Helpmate can do for your WordPress business.
Deliver instant customer support with an AI chatbot built specifically for WordPress and WooCommerce. Helpmate uses your knowledge base to answer customer questions about products, orders, shipping, refunds, returns, and store policies. Instead of forcing customers to wait for support agents, the AI chatbot provides accurate answers 24/7, helping you improve customer satisfaction while reducing support workload.
The AI chatbot can guide shoppers through their buying journey, recommend products, answer pre-sales questions, and provide post-purchase support from a single chat window.
- AI chatbot powered by your website content and knowledge base
- Answer customer questions instantly, 24/7
- Reduce support workload with automated responses
- Provide accurate product, order, and policy information
- Improve customer experience with conversational AI
- Train your AI chatbot using your website content
- Create a self-service customer support experience
- Deliver faster and more accurate answers
- Continuously improve chatbot performance
Automate repetitive tasks and create personalized customer journeys without complex workflows. Helpmate helps store owners save time by handling common support and marketing activities automatically.
From abandoned cart recovery and coupon delivery to proactive sales messages and email sequences, the automation tools help convert more visitors into customers while reducing manual work.
Customers can track orders, request refunds, search products by image, and receive promotional offers directly through chat conversations.
- Test chatbot responses before going live
- Customize chatbot appearance and behavior
- Display promotional offers with Promo Bar
- Show real-time sales notifications
- Automate Facebook and Instagram messages and comments
- Automate order status tracking requests
- Let customers search products by image
- Handle refund and return requests inside chat
- Send automated email campaigns
- Capture leads automatically
- Deliver coupons through chat conversations
- Trigger proactive sales messages
- Create automated email sequences
- Recover abandoned carts with automated follow-ups
Connect with visitors instantly through a built-in live chat system. Whether customers need product recommendations, order assistance, or support, your team can respond in real time from a unified inbox.
The live chat system works alongside the AI chatbot, allowing businesses to automate common questions while enabling human agents to handle more complex conversations. This hybrid approach helps improve response times and customer experiences.
- Real-time communication with website visitors
- Seamlessly switch between AI chatbot and human agents
- Improve response times and customer satisfaction
- Convert more visitors into customers
Stop switching between multiple platforms. Helpmate centralizes customer communication into a single inbox where teams can manage every conversation.
View AI chatbot interactions, live chat messages, support tickets, Facebook messages, Instagram messages, WhatsApp conversations, and social media comments from one place.
This unified communication hub helps support teams stay organized, respond faster, and provide consistent customer experiences across all channels.
- View all conversations in one place
- AI chatbot conversations
- Support tickets
- Live chat for WordPress websites
- Facebook and Instagram messages
- Social media comments
Build stronger customer relationships with a built-in CRM designed for WordPress businesses. Helpmate stores customer information, communication history, orders, appointments, and support interactions in a centralized customer profile.
The CRM helps businesses track leads, manage customer data, organize tasks, and create customer segments for personalized communication.
Whether leads come from social media, website chat widgets, or support conversations, the CRM keeps all customer information connected and accessible.
- Centralized customer contact management
- Unlimited contacts
- Customer notes and activity tracking
- WooCommerce order management
- Lead management from live chat and social channels
- Appointment and booking records
- Customer segmentation
- Custom fields for customer data
- Task management for teams
- Email templates for faster communication
- Customer profiles and history
- Lead qualification and organization
Reach customers wherever they prefer to communicate. Helpmate supports multiple communication channels so businesses can manage customer interactions from a single platform.
Supported channels include website live chat, Facebook Messenger, Instagram messaging, WhatsApp, social media comments, and more.
- Facebook Messages
- Facebook Comments
- Instagram Messages
- Instagram Comments
- Website Live Chat
Manage appointments and bookings directly inside WordPress. Allow customers to request consultations, schedule meetings, or book services while keeping appointment records connected to your CRM.
By combining appointments with customer profiles, support history, and order information, businesses gain a complete view of every customer interaction.
This makes it easier to follow up with prospects, nurture leads, and provide personalized service throughout the customer journey.
- Accept appointment and booking requests
- Track scheduled meetings and consultations
- Manage customer appointments from one dashboard
- Store appointment history within CRM records
- Improve customer engagement and follow-up
Helpmate integrates with leading WordPress plugins and platforms, helping businesses connect customer support, sales, marketing, and CRM workflows.
- WooCommerce (Default)
- Easy Digital Downloads
- SureCart
- Dokan
- WCFM
- Elementor
- Gutenberg Blocks
- Beaver Builder
- Contact Form 7
- Forminator
- Ninja Forms
- WPForms
- Formidable Forms
- LearnPress
- Tutor LMS
- LifterLMS
- Ultimate Member
- Members
- User Registration & Membership
Manage your entire customer support operation from a centralized admin hub. Control team permissions, manage API keys, monitor performance, and analyze customer engagement through built-in analytics.
The admin hub helps teams collaborate efficiently while maintaining visibility across customer support, live chat, automation, CRM, and appointments.
- Teams and roles management
- API key management
- Performance analytics
- Customer support insights
- Team collaboration tools
Helpmate combines an AI chatbot, marketing automation, live chat, CRM, appointments, and omnichannel customer communication into one powerful WordPress plugin. Whether you run a WooCommerce store, membership website, online course platform, or service business, Helpmate helps you automate support, capture leads, manage customer relationships, and grow revenue from a single dashboard.
Check All Free and Pro Features
How can I use unlimited chat? You need to use own OpenAI API key to do that.
Do I need to know how to code? Not at all. If you can install a WordPress plugin, you can use Helpmate easily.
Is this a full replacement for human support agents? No, Helpmate is not here to replace your support team. It's designed to enhance and support them.
Will this slow down my Website? Not at all. Helpmate is lightweight and optimized for performance. Its JavaScript files are deferred, so they only load on the frontend when needed — ensuring your site stays fast.
Can I use in any WordPress website? Yes, You can use it in any WordPress website like store, personal, company etc.
In how many ways can I train the chatbot You can train the chatbot in 5 different ways:
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- WordPress content (Posts, Pages, Products)
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- Custom text content
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- Website URLs
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- Q&A pairs
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- File uploads (CSV, TXT, JSON)
Can I train the chatbot using my own FAQ content? Yes! Simply input your questions and answers in the Q&A dashboard.
Can I view chat history? Yes, you can review all chat history. If the bot gives an incorrect answer, you can add the correct one to improve future responses.
Can I see the data I've trained the bot with? Yes, you can view all trained data — and delete or update it at any time.
Can AI respond to support tickets? No, Helpmate does not automate ticket replies. We've intentionally kept this part for human intervention, as relying solely on AI may lead to customer dissatisfaction in complex or sensitive cases.
How many languages does the chatbot support? Following languages are supported by ai chatbot but not limited to...
- English
- Spanish
- French
- German
- Chinese (Simplified and Traditional)
- Japanese
- Korean
- Italian
- Portuguese
- Dutch
- Russian
- Arabic
- Hindi
- Bengali
- Turkish
- Swedish
- Norwegian
- Danish
- Finnish
- Polish
- Greek
- Hebrew
- Vietnamese
- Thai
Can users track orders using a phone number? Absolutely. Customers can track their orders using their email, phone number, or order ID — no login required.
Is the coupon system automatic or manual? Both! You can choose to deliver coupons manually or automate them based on user behavior, like exit intent.
What if a customer wants to speak with a real person? Helpmate includes a smooth human handover option with one-click links to WhatsApp, Messenger, or direct phone support.
Can I use Helpmate on multiple websites? Yes, depending on your license. We offer single-site and multi-site licenses. Please check your plan details before deploying to additional domains.
Does Helpmate work with any WooCommerce theme? Yes, Helpmate is designed to be theme-agnostic. It works seamlessly with any modern, well-coded WooCommerce theme.
Is Helpmate compatible with page builders like Elementor or Divi? Absolutely. Helpmate works flawlessly with popular page builders including Elementor, Divi, WPBakery, and Gutenberg.
How is customer data handled and stored? All data is stored securely on your own WordPress server. Helpmate does not send your customer data to any third-party services.
Can I customize the chatbot's appearance? Yes. You can customize the chatbot's colors, icon, welcome message, and branding to match your store's look and feel.
Does Helpmate support mobile users? Yes, Helpmate is fully responsive and optimized for all mobile devices and screen sizes.
Can I turn off certain features I don't need? Yes, Helpmate is modular. You can enable or disable features like order tracking, coupon delivery, or proactive sales based on your business needs.
Is there a way to collect leads through the chatbot? Yes. You can use Helpmate to collect user emails, phone numbers, or custom information during conversations.
What kind of support do I get with Helpmate? We provide detailed documentation, video tutorials, and email-based support. Premium users also get priority assistance.
If you want to contribute, go to our Helpmate GitHub Repository and see where you can help.
This plugin relies on an external service operated by RhapsodyPlugins to provide AI chatbot functionality. When you use the chatbot, your messages are securely transmitted to our servers where they are processed and a response is returned.
This plugin connects to an API to do following things.
- Process AI chat
- Store documents uploaded by you in a vector database
We do not store personal data beyond what is required to provide the service. For full details, please review our policies below: Terms of use, Privacy policy.
- WordPress 5.8 or higher
- WooCommerce 6.0 or higher
- PHP 7.4 or higher
- MySQL 5.7+ or MariaDB equivalent
- WordPress 6.2+
- PHP 8.0+
- WooCommerce 7.5+
- Upload the plugin folder to the
/wp-content/plugins/directory, or install via WordPress admin. - Activate the plugin through the "Plugins" menu.
- Go to "Helpmate" in the sidebar and configure your chatbot.
- Add FAQs, link products, and customize chatbot responses.
- Done! Your smart AI assistant is live.