FAQ

General FAQ

• I am having trouble running the samples, what can I do to debug them?
• I receive an error similar to the following, "Error: unable to locate service for request (-2147483647)", when attempting to invoke the VirusTotal DXL service

General

Q: I am having trouble running the samples, what can I do to debug them?

A: The following steps are generally useful for debugging the samples:

• Ensure the prerequisites for the VirusTotal DXL client have been met.

• Switch from ERROR to DEBUG logging in the samples as shown below:

  # Configure local logger
  logging.getLogger().setLevel(logging.ERROR)

  Change to:

  # Configure local logger
  logging.getLogger().setLevel(logging.DEBUG)

Q: I receive an error similar to the following, "Error: unable to locate service for request (-2147483647)", when attempting to invoke the VirusTotal DXL service

A: This typically occurs if the VirusTotal DXL Service is not running.