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[Bug - Partner Center] Edge Add-ons enrollment still blocked in fresh InPrivate MSA session — Ref 715-123225 #731

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Description

@Shumdrummer

Describe the bug

I am trying to enroll in the Microsoft Edge Add-ons program as an Individual developer.

Partner Center blocks the enrollment with:

“Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.”

Reference number: 715-123225

I found the previously reported issue #685 and followed the Microsoft team’s troubleshooting instructions there:

Personal Microsoft Account (MSA)
Fresh Microsoft Edge InPrivate window
Fresh enrollment session
Genuine account, address, and contact information

The enrollment is still blocked with the same reference number.

The new attempt generated different Transaction and Correlation IDs, so this was a fresh enrollment attempt rather than a cached error.

To Reproduce

Open a fresh Microsoft Edge InPrivate window.
Sign in to Partner Center using a personal Microsoft Account.
Start Microsoft Edge Add-ons enrollment.
Select Individual account type.
Enter genuine account/contact information and submit enrollment.
Partner Center blocks enrollment with Ref 715-123225.
Attempt to contact Partner Center Support.
Support requires a Workspace, but no Edge Add-ons workspace exists because enrollment did not complete.

Expected behavior

Enrollment should complete, or there should be an account-specific path for manual verification/review.

Additional context

This is related to #685. I specifically reproduced the issue after following Microsoft’s recommendation in that issue to use a personal MSA in a fresh InPrivate session.

I can provide the new Transaction ID, Correlation ID, screenshots, identity verification, address verification, and a HAR file privately through a secure Microsoft channel if required.

Please route this enrollment for manual vetting/review or advise how I can securely provide the account-specific diagnostic information.

Activity

  1. added
    Bugthe issue is a code defect that should be fixed
    Partner CenterLabel to filter all items related to Partner Center
    on Aug 20, 2026
  2. Rahul-Bauri commented on Aug 21, 2026

    @Rahul-Bauri
    Collaborator

    Hi Shumdrummer

    please provide the HAR file and relevant screenshots of the issue as well as the MSA account you are using to enroll over our DL: ext_dev_support@microsoft.com to investigate further, thanks.

  3. added theissue type on Aug 21, 2026
  4. added
    Trackedthe issue is valid and tracked on our backlog.
    on Aug 21, 2026
  5. self-assigned this
    on Aug 21, 2026
  6. Rahul-Bauri commented on Aug 31, 2026

    @Rahul-Bauri
    Collaborator

    Closing this issue as we have not received a response regarding the requested information needed to investigate further. If you continue to experience the issue, please feel free to open a new bug report and include the requested details so that we can assist with a more thorough investigation.

    Thank you for your understanding and cooperation.

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Bugthe issue is a code defect that should be fixedPartner CenterLabel to filter all items related to Partner CenterTrackedthe issue is valid and tracked on our backlog.

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