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Microsoft Edge Developer Account Verification Stuck in Pending #660

Description

@misteroud89

Account Verification Information

Program: Microsoft Edge Add-ons Developer Program
Publisher Name: Roberto Agostino
Seller ID: 95159270
Account Type: Company
Account Status: Active
Submission Date: 2026-07-08
Current Vetting Status: Pending
EU Digital Services Act Status: Compliant

Hello Microsoft Edge Add-ons Team,

I submitted the company account verification for the Microsoft Edge Add-ons Developer Program on July 8, 2026, but the Vetting Status has remained in “Pending” beyond the expected verification timeframe.

The account is active and the EU Digital Services Act compliance status is marked as compliant. I have not received any email requesting additional documents or information, and no action or “Fix now” option is currently available in the Verification Summary page.

This pending verification is preventing me from publishing the Relay browser extension on Microsoft Edge Add-ons.

Could you please check the current verification status and let me know if there are any issues with the application or if any additional information or documents are required from my side?

If possible, I would also appreciate an estimated timeframe for the verification to be completed.

Thank you for your assistance.

Activity

  1. added
    Bugthe issue is a code defect that should be fixed
    Partner CenterLabel to filter all items related to Partner Center
    on Jul 20, 2026
  2. self-assigned this
    on Jul 20, 2026
  3. added theissue type on Jul 21, 2026
  4. Rahul-Bauri commented on Jul 21, 2026

    @Rahul-Bauri
    Collaborator

    Hi misteroud89, please review the documentation below on how to check the current verification status of your account in the partner center dashboard and follow any recommended next steps based on the results. Thank you.

    https://learn.microsoft.com/en-us/microsoft-edge/extensions/publish/verify-microsoft-edge-program

  5. added
    Trackedthe issue is valid and tracked on our backlog.
    on Jul 21, 2026
  6. misteroud89 commented on Jul 21, 2026

    @misteroud89
    Author

    Hi,

    Thank you for your reply.

    I have already checked Partner Center under Account settings > Legal info.

    The verification status is still “Pending”, there is no “Fix now” button, and I have not received any email requesting additional information or documents.

    The application was submitted on July 8, 2026, so the verification has already exceeded the stated three-to-five-business-day timeframe.

    Could you please escalate the case to the account verification team or manually check whether there is any issue preventing completion?

    Seller ID: 95159270

    Thank you.

  7. Rahul-Bauri commented on Jul 22, 2026

    @Rahul-Bauri
    Collaborator

    Hi misteroud89, I have shared the issue with the appropriate team and will provide an update as soon as I have more information to share. If any additional details are needed to assist with the investigation, I will reach out. Thank you for your patience and understanding.

  8. Rahul-Bauri commented on Jul 29, 2026

    @Rahul-Bauri
    Collaborator

    Hi misteroud89

    Please use the upload document option to re-submit the verification documents. If you face any issues while doing so, please provide the HAR file to investigate further and help you unblock, thanks.

    Image
  9. misteroud89 commented on Jul 29, 2026

    @misteroud89
    Author
  10. misteroud89 commented on Jul 29, 2026

    @misteroud89
    Author
    Image Image
  11. misteroud89 commented on Jul 29, 2026

    @misteroud89
    Author

    Hi Rahul,

    I already used the “Fix now” option and submitted the verification document requested by Partner Center several days ago.

    After submitting the document, the verification status returned to “Pending”, and the “Fix now” and “Upload document” options disappeared.

    Therefore, I currently have no option available to upload or re-submit any document.

    Could you please confirm whether the document I submitted was successfully received by the vetting team?

    If you need me to submit it again, please re-enable the “Fix now” or “Upload document” option for my account, or provide me with a direct link to the correct upload page.

    This account verification is currently blocking both the publication of my Microsoft Edge extension and the submission of my Windows application to the Microsoft Store.

    Thank you.

  12. Rahul-Bauri commented on Jul 30, 2026

    @Rahul-Bauri
    Collaborator

    Hi misteroud89 Thanks for the update. I’ve shared the information with the relevant team that is working on this issue. I’ll keep you informed of any updates we receive from them and will reach out if we need any additional details from your side to help resolve the issue. Thanks for your patience.

  13. misteroud89 commented on Aug 7, 2026

    @misteroud89
    Author

    Hi Rahul,

    the account verification issue now appears to be resolved on my side, so this issue can be closed.

    Thank you for your assistance and for forwarding the case to the relevant team.

    Best regards,
    Agostino

  14. Rahul-Bauri commented on Aug 11, 2026

    @Rahul-Bauri
    Collaborator

    Hi misteroud89 Thanks for the confirmation, will go ahead and close this issue now.

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