I am a data-driven operations executive specializing in large-scale, multi-region service delivery and workforce optimization. By day, I design capacity planning strategies and drive high-accountability performance structures across global footprints. By night, I channel that same passion for efficiency into my home server ecosystem, building automated workflows and custom data pipelines.

📍 Based in Cape Town, South Africa

• Scale & Global Strategy: Accountable for multi-layered leadership structures, scaling operations across the UK, North America, and APAC regions.
• Financial Optimization: Delivered R4.6 million in annualized cost savings by designing and launching custom productivity automations (Six Sigma Certified).
• Resource Maximization: Spearheaded initiatives that slashed unplanned shrinkage from 26% to 17.6%, successfully absorbing 45,000 additional customer contacts without increasing headcount.
• Automation-Led Capacity: Engineered automated metric reporting systems across operations, securing capacity savings equivalent to 23 full-time Team Managers.