Welcome to the open documentation repository for IMsupporting Hybrid AI Live Chat software.
This repository provides step-by-step tutorials, technical setup guides, integration examples, and configuration documentation for businesses using IMsupporting live chat solutions.
🌐 Main Website: https://www.imsupporting.com 📊 Enterprise Enquiries: https://www.imsupporting.com/contact 🚀 Platform Overview: https://imsupporting.com/index.php#workflow-builder-showcase 🌲 Advanced dynamic chat workflows: https://imsupporting.com/feature-hybrid-ai-chat-workflows.php 🤖 RAG based Hybrid AI knowledgebase: https://imsupporting.com/feature-rag-based-ai-agent-knowledge.php
IMsupporting is a secure, scalable hybrid AI live chat platform that combines:
- Human operators
- AI automation agents
- Customisable chat workflows
- API integrations
- Enterprise-grade infrastructure
- UK-hosted deployment options
Unlike traditional live chat software, IMsupporting allows businesses to blend AI triage with real human support in a configurable workflow system.
This repository contains practical tutorials including:
- Installing the IMsupporting chat widget
- Configuring hybrid AI workflows
- Deploying AI agents for out-of-hours automation
- Integrating with CRM or ITSM platforms
- API usage examples
- Custom pre-chat flow configuration
- Enterprise configuration best practices
Typical installation steps:
- Log into your dashboard
- Navigate to Website Ontegrations
- Copy your widget code
- Insert the script before the closing
tag
</body>
Full guide available at: https://imsupporting.com/installation-guide.php
Example workflow:
- User initiates chat
- AI agent triages request
- If resolved → conversation ends
- If escalation required → route to live operator
- If out of hours → AI handles automation
IMsupporting supports:
- Secure hosting environments
- GDPR compliance
- UK data residency options
- Multi-tenant architecture
- Advanced permission management
- Custom integration endpoints
For enterprise implementation enquiries visit: https://www.imsupporting.com
IMsupporting supports integration with:
- CRM systems
- ITSM platforms
- Internal databases
- Custom web applications
- Automation tools
IMsupporting is a hybrid AI live chat platform designed for businesses requiring configurable, scalable and secure website chat solutions.
Learn more: https://www.imsupporting.com
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