"I don't just manage incidents — I turn operational data into decisions that prevent them."
I'm a 7+ year ITSM professional who has made the leap into Business Analytics — combining deep operational expertise with data-driven thinking to solve real business problems.
After leading P1/P2 major incident resolution across global enterprise environments at TCS, Cerence, and Sungard, I completed an MSc in Business Analytics at Dublin Business School (First Class Honours, 72%) — and I haven't looked back.
I bring something most Data Analysts don't: I know what the data means because I've lived the operations behind it.
- 🔥 7+ years managing business-critical incidents in 24x7 enterprise environments
- 🎓 MSc Business Analytics — First Class Honours, Dublin Business School 2025
- 📊 Power BI · Tableau · Python · ServiceNow · SQL
- 🏅 ITIL v3 & v4 Certified · Certified Scrum Master
- 📍 Based in Dublin, Ireland — immediately available
Data & Analytics
ITSM & Operations
Frameworks
MSc Dissertation | First Class Honours | Dublin Business School 2025
Comparative evaluation of 30 CNN architectures, 5 SVM and 5 Random Forest models across 100,000+ audio tracks (FMA-large + MuMu datasets) for automated music genre classification.
| Model | Accuracy | Macro F-1 |
|---|---|---|
| CNN Full Training | 60.01% | 0.59 |
| SVM (RBF Kernel) ⭐ | 66.22% | 0.66 |
| Random Forest | 62.86% | 0.58 |
Stack: Python · TensorFlow · Scikit-Learn · Librosa · Power BI · Tableau
- 🔨 Rebuilding ML notebooks using GTZAN dataset for live reproducible code
- 📊 Building an IT Incident Analytics dashboard in Power BI
- 📚 Completing ITIL v4 Specialist CDS certification
- 🌍 Exploring Data Analyst opportunities across Dublin's tech ecosystem
| Certification | Status |
|---|---|
| ITIL v4 Foundation | ✅ Certified |
| ITIL v3 Foundation | ✅ Certified |
| Certified Scrum Master | ✅ Certified |
| ITIL v4 Specialist CDS | 🔄 In Progress |
| BCS Foundation in Business Analytics | 🔄 In Progress |
| AGPM Change Management Foundation | 🔄 In Progress |
I'm actively looking for Data Analyst, BI Analyst, or ITSM-aligned analytics roles in Dublin.
If you're hiring or want to collaborate — let's talk.
Dublin, Ireland 🇮🇪 · Open to work · Available immediately