Berlin-based career changer building practical capability in workplace support, structured troubleshooting and technical operations. I combine guided IT-support practice, documented technical labs and independent projects with more than five years of service, coordination and sensitive documentation experience.
- Windows 10/11 and Microsoft 365 support
- Incident triage, ticket documentation and structured escalation
- Hardware preparation, imaging, secure data wiping and handover
- TCP/IP, DNS, DHCP, Wi-Fi and VPN fundamentals
- PowerShell, Linux and controlled identity, endpoint and server labs
- Clear user communication and evidence-aware documentation
| Project | Evidence |
|---|---|
| IT Support Operations Toolkit | Read-only Windows, gateway, DNS and TCP-path diagnostics; JSON output; runbooks; automated validation |
| Microsoft 365 Identity Lab | Joiner-mover-leaver controls, Conditional Access, Intune planning, PowerShell and behavioural tests using synthetic data |
| Active Directory & Windows Server Lab | AD DS structure, DNS, GPO, safe provisioning, Pester tests and synthetic evidence |
| Workplace Collaboration & Meeting-Room Support | Teams, Zoom, AV, USB and docking troubleshooting framework with synthetic inventory and validation |
| Confidence-Aware Visual Inspection | PyTorch CNN training on procedural textures, FastAPI, Docker, evaluation and confidence-policy tests |
Projects and labs are clearly separated from formal employment. Synthetic data is labelled, production use is not claimed, and public statements are limited to inspectable source, tests, workflows and available artifacts.
Guided IT-support and rollout practice completed through Bakalorz IT Services was unpaid and intermittent. It is presented as practical training, not employment, contracting or client delivery.
- Educational Support Assistant, Lebenshilfe Berlin — 09/2020 to 03/2025
- Federal Voluntary Service, Lebenshilfe Berlin — 09/2019 to 08/2020
- Programs Coordinator, iHAND International — documented professional reference
- Field Officer, ARA Ghana — documented voluntary-service support
- Ghana National Service, University of Ghana College of Health Sciences — 2017/2018
- Google IT Support Professional Certificate
- AI Engineering and Computer Vision further education, IU Akademie
- B.Sc. Physics (Computing), Second Class Honours — KNUST
- ZAB evaluation: German bachelor-level university equivalence
Berlin, Germany · Available immediately · English native · German B2 · Eligible to work in Germany · No sponsorship required