Helping medspa, aesthetics, and medical practices stop losing new patients to slow phone response — with the calm, clinically-trained voice of a Registered Nurse.

Every missed call at your clinic is a missed patient — and a lost $500 to $2,000 in lifetime value.

If your phones ring while your in-office team is with patients, your voicemails pile up faster than you can return them, or your current VA doesn't truly understand medical terminology and HIPAA — that's exactly what I solve.

I become the warm, calm, clinically-trained voice that answers your phones — so your patients feel cared for and your in-clinic team can focus on the patients in front of them.

I don't ask clients to take my word for it. Review my full system before we ever speak:

View the full portfolio →

When you hire me, this entire system can be adapted to your practice in week one.

• 📞 Inbound calls answered within 3 rings using your brand greeting
• 📅 Appointment scheduling — booking, rescheduling, 48-hour confirmations, no-show prevention
• 📨 Voicemail returns within 30 minutes during clinic hours
• 💬 Patient communication — Client Portal messages, follow-ups, intake forms
• 📝 Documentation — SOAP-style notes, call logs, full audit trails in your EHR
• 🚨 Urgent triage — recognizing and escalating clinical concerns to the right provider
• 🔒 HIPAA-compliant operations — secure workspace, devices, voicemail, and communication
• 📊 Weekly performance reports — KPI tracking + concrete recommendations to grow your practice

Most virtual assistants describe their phone manner. As a long-time clinical nurse, I've spent 10 years actually communicating with patients under pressure — anxious families, post-procedure check-ins, complex consent conversations.

I know:

• ✅ The difference between mild post-treatment swelling and a vascular concern that needs immediate escalation
• ✅ What "minimum necessary information" really means under HIPAA
• ✅ When a patient needs reassurance vs. when they need urgent provider contact
• ✅ How to keep a worried caller calm while routing them to the right person
• ✅ How to recognize red flags in pre-treatment intake

That clinical judgment is what separates a real practice partner from a phone answerer.

EHR / Practice Management: SimplePractice • AestheticsPro • Mindbody • Boulevard • Vagaro Communication: Slack • RingCentral • Zoom • Google Workspace Documentation: Google Docs • Notion • Canva Workflow Design: Whimsical • Lucidchart • Mermaid

I learn new software quickly — typically fully proficient within the first week.

Based in Nigeria (West Africa Time, UTC+1):

• ✅ Native English fluency — clear, warm phone manner with no accent friction
• ✅ Solar inverter for uninterrupted power even during local outages
• ✅ High-speed internet with mobile data backup
• ✅ Quiet, private home office — no background noise
• ✅ Strong US business hours overlap — my afternoons (2 PM – 10 PM WAT) cover US East Coast (9 AM – 5 PM EST)
• ✅ 30+ hours per week, flexible to your time zone

• 🩺 Registered Nurse (RN) — Nephrology specialty, 10 years clinical experience
• 🎓 Certified Medical Virtual Assistant
• 🔒 HIPAA-Trained with active 100-point compliance self-audit

If you run a medspa, aesthetics clinic, dermatology practice, or medical office and need a clinically-trained, reliable virtual receptionist — I'd love to learn about your practice and show you exactly how I'd adapt my workflow to your software, services, and tone.

• 📧 Email: ajiiprincessgoodness@gmail.com
• 💼 LinkedIn: linkedin.com/in/goodness-ajii
• 🔗 Upwork: Goodness Ajii on Upwork
• 🎧 Voice Demo: coming soon
• 📂 Portfolio: github.com/goodness-ajii/medspa-va-portfolio

I respond promptly during my available hours. Send me a message — let's see if we're a fit.

"I treat every patient on the phone the way I'd want a nurse to treat someone I love."

_{Open to long-term, ongoing roles. Currently accepting new clients.}