##SupportTicket module for magento
Description:
- Customer can submit support ticket from My Account (needs to be logged in)
- Customer can view his tickets in My Account (My Tickets)
- Ticket needs to have Subject and Content
- For every ticket, there are multiple possible replies, from both admin and customer. I (customer) submit ticket, admin replies, I reply back, and so on
- My account pages use default Magento classes and element structure, most of elements are auto-styled that way.
- Uses Magento javascript validation.
- Admin can see customer tickets from Magento administration and reply to them
- Tickets are per website, per customer.
- Tickets have status: open/closed
- When ticket is created, email is sent to administratot (configurable in admin)
Update:
- Added 'unseen ticket change' indicator in account navigation tab
- Unseen ticket (eg. those with new, unseen comments) are rendered in different color