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docs(connections): add View resources section and offboarding FAQ - #2309

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Aug 26, 2026
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docs(connections): add View resources section and offboarding FAQ#2309
george-dilthey merged 1 commit into
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docsbot/doc-2059-intercom-tag-0825-783a2ccf

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What changed

Added a new ### Viewing resources that use a connection section to docs/connections-and-integration-accounts.md explaining how to use the > View resources option in Settings > Connections to see all workbooks, tables, and functions that reference a specific connection. Also added a ## FAQs section with a step-by-step guide for the employee-offboarding scenario (identifying and re-authenticating connections owned by a departing team member before their account is deactivated). Updated description frontmatter to reflect the added capability.

Why

An enterprise customer (Casey Ogle, GetYourGuide) contacted support asking how to find which Salesforce user was the integration user for their workspace, and how to update connections to use a different user before they left the company. The human support agent (Richard Bleach) walked them through Settings > Connections, the View resources action in the menu, and the Reconnect action. The existing doc covered Reconnect thoroughly but had no mention of the View resources feature — which is the key tool for auditing which tables depend on a connection. The employee-offboarding workflow (view → reconnect) was also entirely absent from the docs.

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Uncertainties

None. Both claims (View resources feature and Reconnect behavior) are PASS-verified against code with no feature flags. Liveness confirmed for all plans via Slack announcement.

Related observations

  • access-settings-for-connections.md has a thin FAQ entry "What happens when an employee leaves the workspace?" that only says personal credentials are disabled. It does not explain the proactive workflow. The new FAQ in connections-and-integration-accounts.md covers this more completely; a cross-reference could be added to the access-settings doc in a follow-up.

Closes DOC-2059

@linear-code

linear-code Bot commented Aug 25, 2026

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DOC-2059

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george-dilthey marked this pull request as ready for review August 26, 2026 14:51
@george-dilthey
george-dilthey merged commit df3aca3 into main Aug 26, 2026
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