Helpdesk ticket attachments, internal notes, followers, and email threading - #2
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ardacetin wants to merge 1 commit into
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Helpdesk ticket attachments, internal notes, followers, and email threading#2ardacetin wants to merge 1 commit into
ardacetin wants to merge 1 commit into
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…ing. Extend tickets with comment files, technician-only notes, CC followers, category-based team transfer, and inbound/outbound email reply matching so support conversations stay attached to the same ticket. Co-authored-by: Arda Çetin <acetin@gmail.com>
ardacetin
marked this pull request as ready for review
July 20, 2026 14:10
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Summary
Adds helpdesk collaboration features planned for comments, CC, transfer, and email reply chains.
storage/ticket_attachments/ticket_categoriesqueue change + system noteMessage-ID/In-Reply-To/References/ Reply-To) and follower CCTicketDI aligned with web bootstrapTest plan
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