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docs: make open tracking public and self-serve - #333
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Open tracking is free on every plan and turned on per domain in the console or through the API. Unhide the page, drop the private-beta and 403 wording, add the console steps, the PENDING window, and the DNS settings that block the link certificate (proxied records, CAA). Document the tracking_certificate_failed domain reason. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
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sidharth0612
approved these changes
Oct 20, 2026
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Open tracking is now free on every plan and self-serve (api #1708, console #1231), so the page no longer needs to be hidden or point people at support.
403wording and the "Getting access" section.PENDINGwindow when tracking is turned on for aVERIFIEDdomain: no new inboxes, andtrack_openssends get rejected until it re-verifies.linkcertificate: proxied records (Cloudflare) and CAA records (0 issue "amazon.com"). Also add the recovery step: turn tracking off and back on.track_opensalso works on forward.tracking_certificate_faileddomain reason in the API reference and in the domain troubleshooting table.fern check,check_permissions.py --checkandgenerate_mcp_tool_catalog.py --checkpass locally.🤖 Generated with Claude Code