Cloud Infrastructure & Security Engineer | AWS · Azure | IL4/IL5 · FedRAMP · DOJ Public Trust | Project Kuiper | $2M+ Recovered
📍 Redmond, WA — Aerospace • Federal • Enterprise Systems
I keep systems stable, secure, and running.
My background spans cloud infrastructure, GovCloud IL4/IL5 environments, identity and access, automation, and enterprise operations across AWS, Azure, and ServiceNow — including a DOJ-adjudicated Public Trust clearance (2023–2025) held while supporting federal ServiceNow contracts and Amazon's Project Kuiper.
I work across:
- Identity & Access: AD / Entra ID, Okta, YubiKey, MFA, PAM
- Device Management: Intune, Jamf
- Systems: Linux, Windows, VDI
- Automation & IaC: Puppet (production), PowerShell, Python, Bash — Terraform & Ansible (coursework, not yet production)
- Cloud: AWS, Azure (hands-on production) · GCP (coursework + hybrid-environment exposure)
- SRE: Monitoring, HA, DR, capacity engineering
Currently studying Applied Machine Learning (UW) — NLP, Deep Learning, Generative AI (incl. Microsoft Foundry) — and Cloud Architecture (Bellevue College).
| Domain | Technologies |
|---|---|
| Cloud Platforms | AWS, Azure (hands-on production) · GCP (coursework/hybrid exposure) · Microsoft 365 |
| Automation & IaC | Puppet (production) · PowerShell, Python, Bash · Terraform & Ansible (coursework only) |
| Security & Compliance | Zero Trust, IAM/MFA/PAM, FedRAMP IL4/IL5, DOJ Public Trust Clearance, NIST 800-171 |
| Identity & Access | Okta, YubiKey, AD / Entra ID, RBAC |
| Enterprise Tools | ServiceNow, JIRA, Intune, Jamf, VMware, Citrix |
These represent my active engineering brand across Cloud, SRE, Security, and Automation.
| Project | Focus | Technologies |
|---|---|---|
| Kuiper EGSE Deployment | Aerospace Infrastructure | EGSE, ATE, Linux/Windows, Automation |
| ServiceNow Capacity Optimization | Enterprise SRE | Puppet, Python, ServiceNow, Performance Engineering |
| Federal Security Support | Federal Compliance | IL4/IL5, Zero Trust, YubiKey |
| YubiKey, VDI & ServiceNow Support | Identity Engineering | MFA, VDI, Zero Trust |
| Scripts Toolkit | Automation & SRE | Python, PowerShell, Bash |
Mission‑Critical Satellite Test Infrastructure
- Deployed and validated EGSE racks across Linux/Windows
- Authored readiness + validation runbooks for 8 deployment phases
- Reduced onboarding time by 40%
- Held a DOJ-adjudicated Public Trust security clearance throughout this engagement
Fleet‑Scale Resource & Cost Management
- Managed 1,000+ servers across 34 PODs using Puppet for production configuration management
- Improved utilization by 32%
- Recovered $2M+ in unused assets
- Held a DOJ-adjudicated Public Trust security clearance throughout this engagement
FedRAMP‑Compliant Authentication & Identity Support
- Supported 500+ federal users across 12+ agencies
- Managed YubiKey/MFA provisioning using PowerShell for account automation and Python for incident-ticket automation
- Resolved 900+ incident escalations at 98.3% SLA compliance
- Held a DOJ-adjudicated Public Trust security clearance throughout this engagement
Systems Support Across the Northwest Region
- Supported IT infrastructure across WA, OR, ID, MT, and AK facilities, including Wi-Fi expansion and VoIP migration efforts
- Automated routine device checks using PowerShell, reducing manual workload
- Reduced escalations by 20% through training and infrastructure upgrades
- Sustained a 98% resolution rate with zero major incidents during peak logistics periods
| Project | Metric | Result |
|---|---|---|
| EGSE Deployment | Onboarding Time | 40% faster |
| IL4/IL5 Platform | Incident SLA Compliance | 98.3% |
| IL4/IL5 Platform | Federal Users Supported | 500+ |
| Capacity Optimization | Utilization | 32% improvement |
| Capacity Optimization | Cost Recovery | $2M+ |
| Hybrid Cloud Fleet | Scale | 1,000+ servers / 34 PODs |
| UPS Regional Support | Escalation Reduction | 20% |
| UPS Regional Support | Resolution Rate | 98% |
Older or secondary projects are consolidated here:
Some projects involve sensitive or proprietary systems.
All shared documentation is sanitized, and certain technical details are intentionally omitted.
| Channel | Link |
|---|---|
| SurenA.Jewels@gmail.com | |
| LinkedIn.com/in/SurenA-Jewels | |
| 🗄️ GitHub | GitHub.com/SurenA-Jewels |
