This portfolio contains 10 Windows desktop-support troubleshooting guides demonstrating structured diagnosis, root-cause analysis, resolution, verification, and technical documentation.
The scenarios are designed around common Help Desk, Desktop Support, Technical Support, and IT Support issues.
- Windows troubleshooting
- Desktop support
- Help desk support
- Root cause analysis
- System performance troubleshooting
- Network troubleshooting
- Authentication troubleshooting
- Driver troubleshooting
- Device Manager
- Windows Update
- Printer support
- Outlook troubleshooting
- Command-line diagnostics
- Technical documentation
- Blue Screen
- Printer Offline
- Slow Computer
- Windows Update
- No Internet
- Outlook
- High CPU
- Driver Issues
- Device Manager
- Login Problems
Each guide follows a repeatable process:
- Identify symptoms
- Determine likely causes
- Perform structured troubleshooting
- Apply the resolution
- Verify functionality
- Document prevention steps
- Record lessons learned
- Task Manager
- Device Manager
- Event Viewer
- Windows Settings
- Windows Recovery Environment
- Windows Memory Diagnostic
- Command Prompt
- PowerShell
- Active Directory
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Supporting screenshots are included for several scenarios.
- Memory diagnostics
- Windows Advanced Recovery options
- CPU monitoring
- Memory monitoring
- IP and connectivity tests
- DNS lookup testing
- Gateway and DNS ping testing
- Process monitoring
- CPU utilization analysis
- Locked account
- Account restoration
- Successful sign-in verification
Windows-Troubleshooting-Portfolio/
├── Documentation/
│ ├── 01-Blue-Screen/
│ ├── 02-Printer-Offline/
│ ├── 03-Slow-Computer/
│ ├── 04-Windows-Update/
│ ├── 05-No-Internet/
│ ├── 06-Outlook/
│ ├── 07-High-CPU/
│ ├── 08-Driver-Issues/
│ ├── 09-Device-Manager/
│ └── 10-Login-Problems/
├── Screenshots/
├── README.md
└── .gitignore