fix(auto-triage): close eligible cases reliably — offset paging, in-loop close, fail-closed guards#950
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…oop close, fail-closed guards JOB - Auto Triage was selecting cases but draining almost nothing (~70/hr). Root causes were stacked: it scanned a slice that never reached the low-score backlog, and the close path couldn't keep up with selection. SOCAutoTriageScoreFilter.py - Replace keyset-on-creation_time paging with offset pagination. get_incidents has no sort parameter (sort_by_creation_time is silently ignored), so keyset walking skipped the eligible backlog entirely (201 scanned / 0 passed). - Close in-loop: per-case update_incident in a tight Python loop. The API has no bulk close (incident_id_list is rejected 400), and the old task 8 forEach spun a separatecontext per case — that was the throughput bottleneck. - Write one execution-dataset row per actual close result instead of per selection, ending the re-selection inflation (~40k rows for ~563 closes). - Record every skip with a reason; score skips were silently dropped and hid the real cause for a full session. - Wall-clock runtime guard (540s, under the 600s automation timeout); partial runs resume next schedule. Replaces max_batches=200 that timed out under offset paging. Default max_batches 200 -> 20. - Add fail-closed status backstop (skip unless status is confirmed 'new'), mirroring the starred backstop, so in-progress cases can never be closed. SOCAutoTriageScoreFilter.yml - Declare dry_run and batch_size args (were being stripped at invocation). - Update outputs/contract to the close-result fields. JOB_-_Auto_Triage_V3.yml - Remove task 5 (condition) and task 8 (per-case forEach close playbook); task 12 now closes in-process and flows straight to close-job.
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