Troubleshooting

Troubleshooting

Logging

Lines of this plugin in the Enigma2 debug log (usually /home/root/logs/Enigma2_debug_*.log) start with TVC:. Set Log level to DEBUG in the settings (expert mode) to see the requests, the parsed programmes and the cache steps. DEBUG is very verbose; set it back to INFO afterwards.

The title bar says "No event data available"

None of the six channels on the page has data for that day.

Check	What to do
Is the box online?	The data comes from websites. Check that the box can reach the Internet
Does the source have data for that day?	Days far ahead may not be published yet. Try another day, or another source
Is the source working?	A website can be down or have changed. Switch the Data source in the settings
Is the channel known to this source?	A channel without an id for the source has no data. See Channels

A channel is missing from the pages

It must be in the bouquet, in the channel dictionary with a name, and have an id for the chosen source. See Channels. The quickest check is to switch to another source: if the channel shows up there, the first source has no id for it.

The whole list is empty or has few channels

• The Bouquet setting may point to a bouquet you did not expect. In Auto mode it is the bouquet you last used in the channel list.
• Your channels may have service references that differ from the delivered dictionary (another satellite position, another provider). Make your own /etc/enigma2/tvc_channel_dict.json with your references.
• The Services: count in the title bar tells you how many channels passed all the checks.

Programme times look wrong

Times are converted to the box's local time. Check Enigma2's time zone setting. If only one channel is off, the source has wrong data for it.

No pictures

• The first picture of a programme is downloaded when it is first shown and appears a moment later.
• Picons (channel logos) are separate from programme pictures. The plugin looks in its Picon directory first (files named like 1_0_19_2855_401_1_C00000_0_0_0.png) and then uses Enigma2's own picon lookup. Check the file names and the folder.
• Not every programme has a picture at every source.

No description

TV Movie does not deliver descriptions. Use TV Für Alle or TV Spielfilm for those. See Data Sources.

No trailer, no NEU badge

Both come only from TV Spielfilm, and only for programmes where the programme page offers them.

The grid feels slow when I open a page

With TV Spielfilm the first view of a page makes two list requests per channel and then one detail request per visible programme. TV Für Alle makes a single request per day. Start-up downloads today's data in advance; if the box was off or offline at start-up, that work happens when you open the plugin.

Start fresh

Delete the folder /data/TVC and reopen the plugin. Changing the data source in the settings also deletes it. It is rebuilt on the next use.

The trailer does not start

The details screen offers it only for programmes with a video address that ends in mp4. The stream also needs to be reachable from the box.

Limitations

• Third-party websites. Everything depends on them. TV Spielfilm is read by parsing HTML and breaks when the site changes.
• German-language offer. The sources and the delivered channel dictionary are for German-language TV.
• The channel dictionary is line-up specific. See Channels.
• One source at a time, and changing it clears the cache.
• Five rows per column; there is no scrolling inside a column other than moving the selection.