Troubleshooting

Troubleshooting

The list is empty

• First start? The cache is still being built. Wait for the scan to finish. Key 8 opens the progress screen.
• No bookmark is mounted. The list only shows mounted bookmarks (see Storage and Network). Check that the disk or share is mounted and that the bookmark is listed under Bookmarks.
• The bookmark is on the internal flash (the root file system). Such directories are ignored. Use a mounted disk.
• You added files outside MovieCockpit. Press Reload cache (red, level 3). There is no file watcher.
• List content mode 3 or 0 is active and the folder you are in has no recordings of its own. Press FAST FORWARD / REWIND to change the mode.

A recording is missing after I copied it in

MovieCockpit only learns about files it moved or recorded itself. Press Reload cache.

A time or length is wrong

Select the entry and press 5 (Recording Info). The page lists the values side by side:

Lines	Source
SQL:	What the cache holds and the list shows
EIT:	The programme as stored in the .eit file
META:	Enigma2's .meta file (record time)
XMETA:	MovieCockpit's own start and stop of the recording

Typical findings:

• EIT: File exists = False. There is no programme data, so the length is unknown or comes from the meta file.
• XMETA is missing, or its start time equals its stop time. MovieCockpit did not see the recording start, so it cannot trim the margins; the programme start and length are taken straight from the EIT.
• The SQL: values differ from EIT: and META:. The cache entry is stale. Press Reload cache.

Playback starts at the wrong place

Video start at chooses it (see Playback). Event start needs the EIT and xmeta data (see above). With first mark, a recording without marks starts at the beginning.

The resume question does not appear

• Resume video at last position is off.
• The recording has no saved position (never played, or Reset progress was used).

Everything about a disk is greyed out or gone

The bookmark is not reachable. Check the mount. A NAS that is asleep is hidden until it answers; see MountCockpit in Storage and Network.

Covers

• No cover is downloaded. Install CoverCockpit; MovieCockpit does not download covers by itself. The channel must be in CoverCockpit's channel table, and the programme must exist at the chosen source.
• A wrong cover is shown. Select the entry, choose Delete cover from the function menu.
• A folder shows no cover. Place FolderName.jpg next to the folder, or FolderName/FolderName.jpg inside it, and press Reload cache.

Moving or copying fails

• "... is not mounted": the target disk is not mounted.
• "Not enough space in target directory": the target needs at least 1.25 times the size of what you move.
• "Can't move recordings": a selected recording is still running. Stop it first.

Reporting a problem

MovieCockpit writes to the Enigma2 debug log. Lines from this plugin start with MVC:; the helper plugins use CAC: (CacheCockpit), MNC: (MountCockpit), JOC: (JobCockpit) and COV: (CoverCockpit).

1. Open Setup and set Log level to DEBUG (expert mode). The log level is applied when you save.
2. Reproduce the problem.
3. Collect the Enigma2 debug log, usually in /home/root/logs/, together with the output of Recording Info for the affected entry.
4. Set the log level back to INFO. DEBUG is very verbose.

Include the plugin version (About in the function menu; this wiki describes 0.19.3) and the image you use.