[REF] helpdesk_mgmt: Simplify templates - #1088
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Start simple with the email templates, they can be customized by the user anyway.
The new structure is aligned with the structure of
assignment_email_templateof the same module:helpdesk/helpdesk_mgmt/data/helpdesk_data.xml
Lines 26 to 27 in 12616f4
The templates are
noupdaterecords so existing installations are not affected.A similar simplification was proposed in #644, but the PR was doing multiple things at once so it didn't get merged.