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[REF] helpdesk_mgmt: Simplify templates - #1088

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[REF] helpdesk_mgmt: Simplify templates#1088
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Start simple with the email templates, they can be customized by the user anyway.
The new structure is aligned with the structure of assignment_email_template of the same module:

<p>Hello <t t-out="object.user_id.name" />,</p>
<p>The ticket <t t-out="object.number" /> has been assigned to you.</p>

The templates are noupdate records so existing installations are not affected.

A similar simplification was proposed in #644, but the PR was doing multiple things at once so it didn't get merged.

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SirPyTech marked this pull request as ready for review August 17, 2026 15:10
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SirPyTech force-pushed the 18.0-imp-helpdesk_mgmt-simplify_mail_templates branch from ec08d94 to 37b4275 Compare August 17, 2026 16:00
@SirPyTech SirPyTech changed the title [IMP] helpdesk_mgmt: Simplify templates [REF] helpdesk_mgmt: Simplify templates Aug 17, 2026
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