This repository contains simulated IT support ticket scenarios based on common helpdesk issues.
The purpose of this project is to demonstrate structured troubleshooting, clear documentation, and issue resolution workflows used in real support environments.
- Ticket 1001 – User cannot connect to Wi-Fi
- Ticket 1002 – Outlook not syncing
- Ticket 1003 – PC running extremely slow
- Ticket 1004 – VPN authentication failure
- Incident triage
- Root cause analysis
- End-user communication
- Windows troubleshooting
- Network diagnostics
- Basic SaaS / productivity support
Nathan Torres
Junior IT Support | Helpdesk | Windows | Networking