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Welcome to the FretTrack wiki!
Welcome to FretTrack, a repair-shop workflow system built for guitar technicians, luthiers, and music shops that need a better way to manage repair work from intake to pickup.
FretTrack is designed around the real bench workflow: customer intake, instrument details, damage documentation, photos, work logs, parts, inventory, scheduling, communication, and job history. The goal is simple: keep the shop organized, protect the technician’s time, and make every repair easier to track.
FretTrack brings the most important parts of repair-shop work into one place:
- Customer records
- Instrument and job intake
- Damage maps and photo documentation
- Work logs and technician notes
- Parts and inventory tracking
- Purchase orders and receiving
- Barcode labels
- Promise dates and job priority
- Scheduling and appointment tracking
- Customer-facing reports and documents
- Shop roles and permissions
- Trial, Shop, and Pro access levels
FretTrack is not meant to be a bloated point-of-sale system pretending to understand repair work.
It is built for the bench first.
That means the workflow starts with the things technicians actually need:
- What came in?
- Who owns it?
- What condition is it in?
- What needs to be done?
- What parts are needed?
- What has already been done?
- What still needs attention?
- When was it promised?
- Who touched the job?
- What should the customer see?
FretTrack is currently in active beta development. New features are being added quickly based on real shop feedback, technician testing, and practical repair workflow needs.
Recent focus areas include:
- Inventory purchasing and receiving
- Barcode label printing
- Purchase history
- Vendors and purchase orders
- Promise dates
- Priority tags
- Improved customer intake
- Better mobile and tablet readiness
- Photo labeling improvements
- Shop-tier and Pro-tier foundations
FretTrack currently uses a simple product model:
For shops testing FretTrack before subscribing.
For active repair shops that need core job, customer, photo, team, scheduling, and inventory workflows.
For shops that need advanced tools, deeper reporting, priority support, and Pro-only features such as future public invoice and work-order links.
FretTrack is designed for modern desktop browsers, laptops, tablets, and shop-floor devices.
For best results, use a current browser such as Chrome, Edge, Firefox, Safari, or Opera GX on a supported operating system.
Older iPads or legacy WebKit browsers may still be useful for basic shop-floor tasks, but unsupported iOS or iPadOS versions may lack current security patches. They should not be treated as primary admin or security-sensitive devices.
This wiki documents how FretTrack works, how to use each major module, and how shops can get the most out of the system.
Use this wiki to learn about:
- Setting up your shop
- Creating jobs
- Managing customers
- Adding photos and damage maps
- Tracking repair work
- Using inventory
- Receiving parts
- Printing barcode labels
- Managing scheduling
- Understanding roles and permissions
- Troubleshooting common issues
- Following the development roadmap
A basic FretTrack workflow looks like this:
- Create or select a customer.
- Create a new job.
- Add instrument details.
- Record condition and damage.
- Upload photos.
- Add work notes and technician updates.
- Assign parts from inventory if needed.
- Track priority and promise date.
- Schedule intake, pickup, due, or follow-up events.
- Complete the job and provide customer-facing documentation.
FretTrack is under active development. Some areas may change as new features are tested, refined, and released.
Current development priorities include:
- Deeper inventory management
- Better receiving workflows
- Purchase history
- Barcode label workflows
- Production SMS messaging
- Customer appointment confirmations
- Public invoice and work-order links for Pro shops
- External calendar support
- Continued mobile and tablet polish
FretTrack is being shaped by real repair shops and working technicians. Feedback is encouraged, especially when it comes from actual bench use.
Helpful feedback includes:
- Workflow problems
- Missing fields
- Confusing screens
- Mobile or tablet layout issues
- Inventory problems
- Scheduling needs
- Customer communication needs
- Bugs or broken behavior
- Feature requests that would save time in a real shop
The goal is not to build every possible feature. The goal is to build the right tools for guitar repair shops that need clean, practical workflow software.
FretTrack exists because repair work deserves better tools.
Every job has a story. Every instrument has history. Every shop needs a clear way to track what came in, what happened, what changed, and what needs to happen next.
Welcome to FretTrack.