AI Customer Support Knowledge Agent

An intelligent customer support automation system built with n8n.

Description

This n8n workflow processes customer inquiries, searches a knowledge base, and provides AI-generated responses with automatic escalation to human support when needed.

Setup

1. Import the workflow file into n8n
2. Configure Google Sheets, OpenRouter API, and Slack credentials
3. Test the webhook endpoint

Files

• workflows/AI_Customer_Support_Knowledge_Agent.json - Main n8n workflow

Author

Paul