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Docs updates for E/A#96364 broken card connection 90-day grace period #98930

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Docs updates for E/A#96364 broken card connection 90-day grace period #98930

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6 changes: 6 additions & 0 deletions ...new-expensify/connect-credit-cards/Fix-a-Broken-Company-Card-Feed-Connection.md
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Expand Up @@ -18,6 +18,8 @@ Workspace Admins see indicators in Expensify when a company card feed is broken:
- Concierge sends a message to the #admins room
- A red dot appears on the card feed with the message “Card feed connection is broken”

These reminders appear while the connection has recently broken. If a company card feed has gone 90 days or more without a successful sync, the **Time Sensitive** notification on **Home** and the red dot on the workspace row stop showing. The “Card feed connection is broken” banner remains on the **Company cards** page for direct (bank-connected) feeds, so a Workspace Admin can still reconnect the feed at any time.

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## How to fix a broken company card connection
Expand Down Expand Up @@ -94,3 +96,7 @@ After fixing the feed, you can update an assigned company card manually from the

Double-check your bank credentials by logging into your bank, and complete any required steps in your bank portal. If the issue continues, contact Concierge with the cardholder email and last four digits of the card.

## Why did the Home notification and workspace red dot disappear while the feed is still broken?

If a company card feed has gone 90 days or more without a successful sync, Expensify stops showing the proactive reminders — the **Time Sensitive** notification on **Home** and the red dot on the workspace row. For direct (bank-connected) feeds, the “Card feed connection is broken” banner stays on the **Company cards** page, so a Workspace Admin can still reconnect the feed and clear the error whenever they're ready.

6 changes: 6 additions & 0 deletions docs/articles/new-expensify/connect-credit-cards/Manage-Personal-Cards.md
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Expand Up @@ -84,6 +84,8 @@ When a personal card connection breaks, you'll see:
- A red dot indicator on **Wallet** in the navigation tabs.
- A red dot indicator on the card in **Wallet** leading to the error.

These reminders appear while the connection has recently broken. If a personal card has gone 90 days or more without a successful sync, the **Time Sensitive** notification on **Home** and the red dot on **Wallet** in the navigation tabs stop showing. The card still appears in **Wallet** with its red dot, and you can select it and choose **Fix card** to restore the connection at any time.

<!-- SCREENSHOT:
Suggestion: Show broken personal card connection with indicators on Wallet and on the card.
Design request: https://github.com/Expensify/Expensify/issues/620248
Expand Down Expand Up @@ -137,3 +139,7 @@ The broken connection error is automatically removed when any of the following o
- Logging into your bank successfully re-authenticates the connection.
- Tapping Update card successfully refreshes the card.
- Expensify's daily automatic card refresh succeeds.

## Why did the broken connection reminders disappear while the card still shows an error?

If a personal card has gone 90 days or more without a successful sync, Expensify stops showing the proactive reminders — the **Time Sensitive** notification on **Home** and the red dot on **Wallet** in the navigation tabs. The card itself still appears in **Wallet** with a red dot, so you can select it and choose **Fix card** to reconnect it whenever you're ready.
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