🛠 IT Support Troubleshooting

A collection of real-world IT support issues, diagnostics, and ticket-style solutions.
Designed to demonstrate practical troubleshooting skills used in Desktop Support, Help Desk, and Technical Support roles.

📂 Categories

• Network Issues
• System Issues
• Account & Access Issues
• Printer Issues

🧰 Tools & Commands Used

• ipconfig / ifconfig
• ping / traceroute
• nslookup
• netsh
• PowerShell
• Event Viewer
• ADUC
• Intune / Azure AD

⭐ Purpose

Show hands-on troubleshooting ability, step-by-step problem solving, and real IT support workflows.