[BUG] E-mail is not triggering at Seller inventory update

[hugocostadev]

Hi there.

VTEX told that this functionality was already working with seller awareness and we release it for 22+ websites, but apparently is not.

When I fill the form with a product without stock and check the API value the seller object is getting the wrong one and put it as a default. The correct one should be called motorolaeudr

{
    "id": "2b9ebdd2-418a-11ec-82ac-16e3d3268643",
    "dataEntityId": "notify",
    "accountId": "94be96b9-8abc-4057-bae3-1a59e90213fd",
    "accountName": "motorolauk",
    "followers": [],
    "schemas": [
        "notify"
    ],
    "name": "s",
    "email": "hugo.costa@corebiz.ag",
    "skuId": "304",
    "createdAt": "2021-11-09T18:23:53.828Z",
    "notificationSend": "false",
    "locale": "en-GB",
    "seller": {
        "sellerId": "1",
        "sellerName": "Motorola.co.uk",
        "addToCartLink": "https://portal.vtexcommercestable.com.br/checkout/cart/add?sku=304&qty=1&seller=1&sc=1&price=0&cv=7BDD73AE65C4DC2A07E2881E913C9698_&sc=1",
        "sellerDefault": true
    },
    "createdBy": "952dd5b6-6894-4ea0-8106-a2bff120636d",
    "createdBy_USER": {
        "Id": "952dd5b6-6894-4ea0-8106-a2bff120636d",
        "Login": "vrn--vtexsphinx--aws-us-east-1--motorolauk--notify--app_vtex.availability-notify@1.2.1",
        "Name": null
    },
    "createdIn": "2021-11-09T18:23:53.9415633Z",
    "lastInteractionBy": "952dd5b6-6894-4ea0-8106-a2bff120636d",
    "lastInteractionBy_USER": {
        "Id": "952dd5b6-6894-4ea0-8106-a2bff120636d",
        "Login": "vrn--vtexsphinx--aws-us-east-1--motorolauk--notify--app_vtex.availability-notify@1.2.1",
        "Name": null
    },
    "lastInteractionIn": "2021-11-09T18:23:53.9415633Z",
    "tags": [],
    "dataInstanceId": "2b9ebdd2-418a-11ec-82ac-16e3d3268643"
}

I tried to create a document with the correct Seller object and an SKU that has a stock to check if the email was triggered but did not work. I waited 2 hours and also ran the API to trigger the requests (Process all unsent request and Process all requests)

Document created:

 {
        "id": "491a9528-4968-11ec-82ac-0a9a526de39b",
        "dataEntityId": "notify",
        "accountId": "94be96b9-8abc-4057-bae3-1a59e90213fd",
        "accountName": "motorolauk",
        "followers": [],
        "schemas": [
            "notify"
        ],
        "sendAt": "",
        "createdAt": "2021-11-09T18:23:53.828Z",
        "email": "hugo.costa@corebiz.ag",
        "name": "Hugo Costa test",
        "notificationSend": "false",
        "skuId": "373",
        "seller": {
            "sellerId": "motorolaeudr",
            "sellerName": "Motorola DR",
            "addToCartLink": "https://portal.vtexcommercestable.com.br/checkout/cart/add?sku=373&qty=1&seller=1&sc=1&price=0&cv=0CAF8478C06F8D5EC9C000523CC0339F_&sc=1",
            "sellerDefault": true
        },
        "createdBy": "bf2618e8-53f0-480a-bca6-f649df6921d2",
        "createdBy_USER": {
            "Id": "bf2618e8-53f0-480a-bca6-f649df6921d2",
            "Login": "vtexappkey-motorolauk-OQZJVZ",
            "Name": null
        },
        "createdIn": "2021-11-19T18:41:29.9738801Z",
        "lastInteractionBy": "bf2618e8-53f0-480a-bca6-f649df6921d2",
        "lastInteractionBy_USER": {
            "Id": "bf2618e8-53f0-480a-bca6-f649df6921d2",
            "Login": "vtexappkey-motorolauk-OQZJVZ",
            "Name": null
        },
        "lastInteractionIn": "2021-11-19T18:41:29.9738801Z",
        "tags": [],
        "dataInstanceId": "491a9528-4968-11ec-82ac-0a9a526de39b"
    }

I checked the .NET code and don't seem to be getting the Seller Stock quantity...

Marketplace account used: motorolauk
Seller account: motorolaeudr
Marketplace SKU Id: 373

We need a solution for that asap.

P.S: The maintainers could update the README to give the users more clear information on how to use and implement this app. It has already a PR for that. (#14)

Many thanks!

[Felipelourenco-dev]

Bom dia @hugocostadev obteve alguma resposta positiva sobre isso?

[hugocostadev]

Oi @Felipelourenco-dev eu abri um ticket interno para a VTEX também e eles estão investigando.

[Felipelourenco-dev]

Valeu @hugocostadev vou abrir um também!

[ebigler]

@hugocostadev Brian's last 3 releases should clear things up for you.

v1.3.1
Check seller inventory when getting availability

v1.3.0
Updated default template and dependecy version
Added option to forward notifications to another account

Sellers can now add the name of the marketplace(s) that need inventory notifications

I believe @btalma mentioned another issues specific to motorola where the broadcaster was being blacklisted or blocked for some reason. If that's true, then you will also need to get sorted out because the notifier app relies on updates coming from the broadcaster.

@albertm805 may be able to answer any additional technical questions because he helped with troubleshooting and testing Brian's fixes.

[hugocostadev]

Hi @ebigler , it's still not working, any news?
Thanks

[lokinmodar]

Any response about this? All is configured but no e-mail is sent when updating the stock for the items and calling the URL specified in the docs

[Hernan6275]

Is there any update about this issue??

[lokinmodar]

Any response about the app not working with stores with subaccounts?