Fixing the First-Time User Drop-Off in the Claim Flow

[tyagi008]

Current Observations

After testing the onboarding flow on https://app.sky.trade I found the UX to be smooth overall — wallet connection and address search are fast and reliable.
However, first-time users receive no visual guidance after wallet connection. Many Web3 users might hesitate because they aren’t sure:

what “claiming air rights” means,
why they should do it,
what steps to follow next.

This can lead to:
early drop-off,
repetitive support questions in the community,
slower viral adoption.

Proposal

Introduce a lightweight interactive guided onboarding that shows users exactly what to do in under 30 seconds.

Suggested elements

First-time “Start Guide” popup (3 steps)

Step 1: Connect wallet

Step 2: Search & verify address

Step 3: Claim air rights

Progress indicator at top
(“You’re 33% / 66% / 100% done” boosts completion psychology)

Tooltip highlights for key buttons
Example:

First time → highlight Search bar

After match → highlight "Verify Ownership"

After verify → highlight "Claim"

Context block explaining why claim matters
Concise line under claim button:

“Claiming secures your air rights permanently on-chain and may unlock future ecosystem rewards.”

Expected Benefits
Metric Expected Impact
Conversion from visit → claim +20–40%
Support questions (“How do I claim?”) −50–60%
Average onboarding time −30–45%

Measure:
completion rate
time to claim
support request volume
Even a 2-week sample should provide meaningful insights.