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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<title>Help & FAQ - UbuntuConnect</title>
<meta name="description" content="Find answers to common questions about UbuntuConnect - the HIV community dating and support platform." />
<link rel="icon" type="image/png" href="assets/favicon.png" />
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<link rel="stylesheet" href="css/subpages.css" />
</head>
<body>
<nav class="sub-navbar">
<div class="container nav-container">
<a href="index.html" class="nav-logo">
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<span class="logo-text">Ubuntu<span class="logo-highlight">Connect</span></span>
</a>
<div class="nav-right">
<a href="index.html#features" class="nav-link">Features</a>
<a href="index.html#download" class="nav-cta">Download</a>
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<main class="page-content">
<div class="container">
<div class="page-header">
<a href="index.html" class="back-link"><svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><line x1="19" y1="12" x2="5" y2="12"/><polyline points="12 19 5 12 12 5"/></svg> Back to Home</a>
<h1>Help & FAQ</h1>
<p class="page-subtitle">Common questions about using UbuntuConnect</p>
</div>
<section class="faq-section">
<h2 class="section-title">Getting Started</h2>
<div class="intro-card">
<h3>Welcome to UbuntuConnect</h3>
<p>A safe space for people living with HIV to connect, share experiences, find support, and build meaningful relationships.</p>
</div>
<details class="faq-item" open>
<summary>How do I create an account?</summary>
<p>Download the app from our website, tap Register, and fill in your details. You'll need to verify your email before using the platform.</p>
</details>
<details class="faq-item">
<summary>Is my information private?</summary>
<p>Yes. Your privacy matters to us. All personal information is encrypted and secure. You control what you share and who can see it. Your HIV status stays with you.</p>
</details>
<details class="faq-item">
<summary>What can I do on UbuntuConnect?</summary>
<p>You can discover and match with people, join discussions in the Community Hub, book professional counseling sessions, chat privately with matched users, and manage your privacy settings.</p>
</details>
</section>
<section class="faq-section">
<h2 class="section-title">Your Account</h2>
<details class="faq-item">
<summary>How do I update my profile?</summary>
<p>Go to your Profile screen and tap Edit Profile. You can update your bio, photos, location, and other details anytime.</p>
</details>
<details class="faq-item">
<summary>Can I change my email or password?</summary>
<p>Yes. Visit Settings > Account to update your email or change your password. You'll need your current password for security.</p>
</details>
<details class="faq-item">
<summary>How do I delete my account?</summary>
<p>Go to Settings > Account > Delete Account. This removes all your data permanently.</p>
</details>
<details class="faq-item">
<summary>I forgot my password</summary>
<p>Tap "Forgot Password?" on the login screen, enter your email, and we'll send a reset link.</p>
</details>
</section>
<section class="faq-section">
<h2 class="section-title">Privacy & Safety</h2>
<div class="intro-card">
<h3>Your Safety Comes First</h3>
<p>We've built multiple layers of protection to keep you safe while using UbuntuConnect.</p>
</div>
<details class="faq-item">
<summary>Who can see my profile?</summary>
<p>By default, your profile is visible to verified members. Adjust your privacy settings to control visibility, including blurring your photos.</p>
</details>
<details class="faq-item">
<summary>Can I browse invisibly?</summary>
<p>Yes. In Privacy Settings, you can control your online status visibility and choose who sees your profile.</p>
</details>
<details class="faq-item">
<summary>How do I block or report someone?</summary>
<p>Visit their profile, tap the menu, and choose Block or Report. Our team reviews reports promptly.</p>
</details>
</section>
<section class="faq-section">
<h2 class="section-title">Using the App</h2>
<details class="faq-item">
<summary>How does matching work?</summary>
<p>Visit Discover to browse profiles. Swipe right to show interest, left to pass. When both users swipe right, it's a match and you can message each other.</p>
</details>
<details class="faq-item">
<summary>Can I message anyone?</summary>
<p>You can only message users you've matched with. This helps prevent unwanted messages and ensures mutual interest.</p>
</details>
<details class="faq-item">
<summary>What is the Community Hub?</summary>
<p>A forum where members share experiences, ask questions, and support each other. You can post anonymously and engage with the community in a safe space.</p>
</details>
<details class="faq-item">
<summary>How do I book a counseling session?</summary>
<p>Go to the Counseling tab, browse available counselors, check their availability, and book an individual or group session directly in the app.</p>
</details>
</section>
<section class="faq-section">
<h2 class="section-title">Troubleshooting</h2>
<details class="faq-item">
<summary>The app is running slowly</summary>
<p>Try these steps:<br />
1. Close and restart the app<br />
2. Check your internet connection<br />
3. Clear app cache in phone settings<br />
4. Update to the latest version<br />
5. Restart your phone</p>
</details>
<details class="faq-item">
<summary>I'm not receiving emails</summary>
<p>Check your spam folder first. Then make sure you entered the correct email and try requesting a new verification link.</p>
</details>
<details class="faq-item">
<summary>Photos won't upload</summary>
<p>Check your internet connection and make sure the image is under 5MB in JPG or PNG format. Supported formats: JPG, PNG.</p>
</details>
</section>
<div class="cta-box">
<p>Still have questions? Our team is here to help.</p>
<div class="cta-buttons">
<a href="contact-support.html" class="btn btn-primary">Contact Support</a>
<a href="index.html#download" class="btn btn-outline">Download UbuntuConnect</a>
</div>
</div>
</div>
</main>
<footer class="sub-footer">
<div class="container footer-bottom">
<p>© 2026 UbuntuConnect. All rights reserved. Made with <svg viewBox="0 0 24 24" width="14" height="14" fill="#F36C6C" stroke="#F36C6C" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M20.84 4.61a5.5 5.5 0 0 0-7.78 0L12 5.67l-1.06-1.06a5.5 5.5 0 0 0-7.78 7.78l1.06 1.06L12 21.23l7.78-7.78 1.06-1.06a5.5 5.5 0 0 0 0-7.78z"/></svg> for the HIV community.</p>
<div class="footer-page-links">
<a href="help-faq.html">FAQ</a>
<a href="contact-support.html">Contact</a>
<a href="report-issue.html">Report Issue</a>
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