Reformat header like so
Reformat create ticket like so
- Status and location should be automatically set to front and pending during ticket creation, no need to display this.
- Auto-fill - on side of field
- Add/Select Customer (Optional)
- Device Brand + Model (Optional)
- Fix /dropdown to Check + Problem description + Customer request - It's the same -> This will be the first chat message. (MUST HAVE)
- Checkbox for "Dead device", "Cracked Screen/Back" , "With Charger" , "With Bag", “with case” - this will enter the followin text in the device condition and accessories fields.
- Small field for Device Password
- Paid so far and Total Price - If left empty, display "NEED TO QUOTE" in the table and update up dropdown to "Check"
- Small more details button - To show text fields for:
Device condition,
Serial number or Imei,
Accessories,
Notes ( Which will go in an invisible to customer chat message )
- Deadline - need a fiew more options : 15 min, 20 min, 45min, 10AM tomorrow (30m by default)
Additional ticket buttons
Colons for tickets page
Modal on double click view
Status (Updatable Drop Down Autosave)
Location(Updatable Drop Down Autosave)
Buttons: Start Repair,Use Part from inventory,Finish Repair
All Details*, Re-Print ticket, Re-Print Repir Tag, Collect + Invoice
*All Details - Customer Details, Ticket created by, at, Device information, Deadline Corrections, Ticket Logs - preprashta kum stranicata s logovete gledaiki tezi samo za ticketa
Reformat header like so
New Ticket Button Search, Advanced Search, Scan QR code to open ticket
Reformat create ticket like so
Device condition,
Serial number or Imei,
Accessories,
Notes ( Which will go in an invisible to customer chat message )
Additional ticket buttons
Active / Frozen - on hold / Completed / Collected shipped to customer / All
Colons for tickets page
ID, Time left timer = deadline - current time, Device Brand&Model, Ticket Status(Updatable Drop Down), Device Location,(Updatable Drop Down) - be able to set couple of tickets to one location at once, Price left to pay or "NEED TO QUOTE" (if no price was set in the ticket)., Customer name + number or email / Customer Details Button, Other Actions Buttons.
Actions: Save/Update(if anything is changed) Otherways Edit/Open- should do the same as double click, Collect(Change Status to Collected + create invoice.)
Modal on double click view
Time left: 01:22:13 (count down Deadline - Created At), Edit time left
Device Brand & Model + Problem + Password
?Customer request + Notes? (These should automatically go in the chat)
FULL Chat history - images + Open Chat Button - ????
Used Parts
Status (Updatable Drop Down Autosave)
Location(Updatable Drop Down Autosave)
Buttons: Start Repair,Use Part from inventory,Finish Repair
All Details*, Re-Print ticket, Re-Print Repir Tag, Collect + Invoice
*All Details - Customer Details, Ticket created by, at, Device information, Deadline Corrections, Ticket Logs - preprashta kum stranicata s logovete gledaiki tezi samo za ticketa