HCIBox Cluster failing at Deploy Arc Infrastructure

[John Stelmaszek (johnstel)]

I have deployed the HCIBox several times now and it gets stuck at Deploy Arc Infrastructure Management Components. Can someone please help me with what node or server to start looking on to troubleshoot?

Type 'DeployArb' of Role 'MocArb' raised an exception: Exception while installing ARB in step [DeployArb:Calling Install-ArcHciMgmt] Correlation ID: a074e5a3-d7bb-4e44-9828-3d3d230c61e1. C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2\wbin\az.cmd arcappliance prepare hci --config-file "C:\ClusterStorage\Infrastructure_1\Shares\SU1_Infrastructure_1\MocArb\WorkingDirectory\Appliance\hci-appliance.yaml" --only-show-errors returned a non empty error stream [ERROR: { "errorCode": "PrepareKvaTimeoutError", "errorResponse": "{\n"message": "Appliance Prepare timed out"\n}" }] at [at Invoke-ArcHciAzCommandLine, C:\Program Files\WindowsPowerShell\Modules\ArcHci\0.2.44\ArcHci.psm1: line 3046 at Invoke-ArcHciAzCommand, C:\Program Files\WindowsPowerShell\Modules\ArcHci\0.2.44\ArcHci.psm1: line 2972 at Install-ArcHciResourceBridge, C:\Program Files\WindowsPowerShell\Modules\ArcHci\0.2.44\ArcHci.psm1: line 3472 at Install-ArcHciMgmt, C:\Program Files\WindowsPowerShell\Modules\ArcHci\0.2.44\ArcHci.psm1: line 5478 at DeployArbInternal, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\MocArbHelper.psm1: line 1444 at DeployArb, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\MocArbLifeCycleManager.psm1: line 131 at , C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 127 at Invoke-EceInterfaceInternal, C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 123] at at Install-ArcHciMgmt, C:\Program Files\WindowsPowerShell\Modules\ArcHci\0.2.44\ArcHci.psm1: line 5508 at DeployArbInternal, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\MocArbHelper.psm1: line 1444 at DeployArb, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\MocArbLifeCycleManager.psm1: line 131 at , C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 127 at Invoke-EceInterfaceInternal, C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 123 Command Arguments ------- --------- DeployArbInternal {Parameters=CloudEngine.Configurations.EceInterfaceParameters} {} {CloudEngine.Configurations.EceInterfaceParameters, MocArb, DeployArb, C:\NugetStore\Micr... Invoke-EceInterfaceInternal {CloudDeploymentModulePath=C:\NugetStore\Microsoft.AzureStack.Solution.Deploy.CloudDeploy... at Trace-Error, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\Common\Tracer.psm1: line 63 at DeployArbInternal, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\MocArbHelper.psm1: line 1512 at DeployArb, C:\NugetStore\Microsoft.AzureStack.MocArb.LifeCycle.1.2402.0.16\content\Scripts\MocArbLifeCycleManager.psm1: line 131 at , C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 127 at Invoke-EceInterfaceInternal, C:\CloudDeployment\ECEngine\InvokeInterfaceInternal.psm1: line 123