SUPPORT.md

ThemisDB Support

Canonical Step 4 in the root onboarding path.

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Start Here First

Before opening an issue, follow the canonical onboarding sequence:

1. README.md
2. QUICKSTART.md
3. SETUP.md

Then use the references below.

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Documentation Links

• docs/Home.md — complete documentation
• docs/FAQ.md — frequently asked questions
• docs/api/API_REFERENCE.md — API reference
• docs/EDITION_COMPARISON.md — edition overview
• RELEASE_STRATEGY.md — release lanes and policy

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Where to Ask What

Bugs

1. Check existing issues: https://github.com/makr-code/ThemisDB/issues
2. Open a new issue: https://github.com/makr-code/ThemisDB/issues/new/choose
3. Include version, OS, reproduction steps, expected vs. actual behavior, and relevant logs.

Feature Requests

• Browse/open enhancements: https://github.com/makr-code/ThemisDB/issues?q=is%3Aissue+is%3Aopen+label%3Aenhancement

Questions & Community

• GitHub Discussions: https://github.com/makr-code/ThemisDB/discussions

Security

• Do not report vulnerabilities in public issues.
• Follow SECURITY.md.

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Commercial / Enterprise

For enterprise support and licensing context, review docs/EDITION_COMPARISON.md and open a discussion/issue to start contact routing.

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Response Expectations

• Security reports: 24–48 hours (target)
• Bug reports: within 1 week (target)
• Feature requests: within 2 weeks (target)
• General questions: community-driven best effort

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Zuletzt geprueft (Root-Sync): 2026-05-26