Chronos Power-Up does not load at all in Trello for any user or board (CORS error on /api/trello/initialize)

[octaviocornejo]

Bug

Chronos Power-Up fails to initialize in Trello due to CORS error

Environment

• Browsers: Chrome, Safari
• OS: macOS, Windows
• Chronos version: unknown

Description

Since April 8, 2026 around 5:00 PM (France time), Chronos no longer loads in Trello.

It affects:

• all users in the workspace
• all boards
• at least two Trello accounts
• Chrome and Safari
• macOS and Windows

Trello works normally. Only Chronos fails to load.

Steps to reproduce

1. Open a Trello board with Chronos enabled
2. Wait for the board to finish loading
3. Chronos does not render
4. Click Remove personal settings
5. Reconnect
6. Chronos still does not load

Actual behavior

Chronos does not load at all. No UI is rendered.

Expected behavior

Chronos should initialize and load normally inside Trello.

Console error

Access to XMLHttpRequest at 'https://api.chronos.it-pal.net/api/trello/initialize' from origin 'https://chronos.it-pal.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

AxiosError: ERR_NETWORK
POST https://api.chronos.it-pal.net/api/trello/initialize net::ERR_FAILED

Troubleshooting tried

• hard refresh
• logout/login
• incognito
• different browser
• different computer
• disabled extensions
• cleared cache/cookies
• reauthorize / Remove personal settings

None of the above changed the behavior.

Impact

This blocks the entire team from using Chronos in Trello.
Please confirm whether this is a backend/configuration issue and whether there is any workaround.

Thanks!

[mavalentin]

I experience the same issue since yesterday, but I guess it is a server-side issue, since also the support chat is unavailable due to "Network Error".
I tried to contact support via e-mail yesterday, but did not receive yet an answer.
This is quite a serious issue, because I handle my entirety of work tasks on Trello using Chronos, and in the moment I am unable to see any of the tracked work times, which I need for billing my activity to customers.

[mavalentin]

As for today, I got my support email in return, as it could not be delivered to the e-mail address. How is it possible that for a paid service, after two days of downtime there still no way to reach support and no update from anyone?
@VladimirPal do you have any updates about this issue?

support@chronos.it-pal.net seems unreachable and info@web-pal.com says it does not exist as a mailbox.

[PatrickJunod]

Same here...

Sent an email to those - they seems to work...
it@web-pal.com, mail.vpal@gmail.com, gloosx@gmail.com

[mavalentin]

Thanks, I forwarded now my email also to these three addresses.

I also tried to call the two phone numbers that I found about the company "Newsite Group" from Tallinn, which is the company from which I got the invoices for the Chronos subscription: I found +372 670 8104 on Google, but it does not exist. On newsite.ru I found +7 931 111-97-39 but it does not work either. On this site, I also found this email address which I emailed to: it.group.ooo@yandex.ru

[mavalentin]

Found this website, which seems to be still the same company as Newsite Group, having the same address in Tallinn: https://newit.us/contacts/
Emailed these two addresses: alex@newit.us and contact@newsite.by.
The site lists these two numbers: +372 618-81-10 does not exist, +1 415 666-2744 is not reachable

[mavalentin]

on the russian version of the site, https://www.newsite.by/, I found a Belarusian number, which does work: +375 29 331-01-19 .
Unfortunately I can not speak a word of Russian and did not understand anything, I dialed 1 and reached a guy who only spoke Russian.....maybe if someone here can speak Russian, they are able to find out more with this number

[mavalentin]

I found the following Ucrainian number on this site https://marketplace.atlassian.com/vendors/1213923/webpal
+380985485621
At the first try, someone answered, but could not hear me apparently. At the second try, the phone results as switched off.

[MarketingFX-info]

Same problem... I really hope the recorded times haven’t been lost. We’ll come up with another solution anyway. You really don’t want to go through this again.

[mavalentin]

Right, for me the only priority right now is to regain access to the recorded times, after this I will definitely not be able anymore to rely on Chronos for my timetracking. Maybe I should never have relied on a third party solution to hold my time recordings in the first place, but I have used Chronos for probably 6 or 7 years every single day without issues, and as it was so convenient and also a paid service, I probably did the mistake to trust it too much.

[codeberlin2000]

Hello everyone,

we are also affected.

For the past 2 days, the Chronos Power-Up for Trello has been completely inaccessible for our entire team:

• no login possible
• no UI loading
• nothing clickable

We are a paying customer and rely on Chronos for our daily operations, so this is business-critical for us.

We have also tried to reach support by phone and managed to speak to someone who did not speak English. We have sent a WhatsApp message but have not received any response so far.

At this point, we mainly need to understand:

• Is this issue being actively worked on?
• Is there any chance to restore access?

And most importantly:
Is there any way for us to retrieve or export our existing data?

Any update would be highly appreciated.

[jaredemjohnson]

Having the same problem here. I hope we can get our logs.

Hope the people in the company are ok as one place lists the company address in Kyiv which is under heavy bombing.

OK this is just from google-ai-summary:

As of April 2026, internet disruptions in Kyiv and across Ukraine are primarily driven by infrastructure damage from Russian military strikes and ongoing cyber-attacks, rather than a blanket government blockage. While Russia has intensified internet censorship and mobile disruptions in occupied regions, Ukraine has adopted Starlink satellite internet to maintain connectivity during the conflict, despite experiencing periodic blackouts.

[codeberlin2000]

It seems to work again!!!

[SaveUS20]

I have the same issue reported here, however, 3 days ago things were still working now all my logs have disappeared and I need those logs for billing purposes.