SPECIFIC ISSUE ENCOUNTERED
The OPPO A5 Pro 5G (model code CPH2695) is explicitly listed on the official ARCore Supported Devices page as "Depth API compatible".
However, Google Play Store flags the device (CPH2695) as incompatible for "Google Play Services for AR" (com.google.ar.core). This prevents standard installation/updates via Play Store and causes camera black screen failures in AR applications (such as Pokémon GO) and ARCore depth session initialization failures unless side-loaded manually.
Support from OPPO confirmed the device is fully certified and compliant, pointing to a model mapping/whitelist mismatch on Google Play's backend.
VERSIONS USED
- Android Studio: N/A
- ARCore SDK for Android: 1.56
- Device manufacturer, model, and O/S: OPPO, OPPO A5 Pro 5G (CPH2695), ColorOS 15.0 / Android 15 (Build CPH2695_15.0.0.1401)
- Google Play Services for AR (ARCore): 1.56.262080383
- Output of
adb shell getprop ro.build.fingerprint: OPPO/CPH2695/OP4F2BL1:15/AP1A.240505.005/V.187e14d-1-01401:user/release-keys
STEPS TO REPRODUCE THE ISSUE
- Open Google Play Store on OPPO A5 Pro 5G (CPH2695).
- Search for "Google Play Services for AR".
- Google Play Store displays "This app isn't compatible with your device anymore" or blocks installation.
- Attempting to run ARCore Depth API features in apps results in initialization failure due to missing Play Store authorization/whitelist for CPH2695.
WORKAROUNDS
Sideloaded com.google.ar.core v1.56 (arm64-v8a variant) manually via APK. While installed, Play Store still marks the device as incompatible and does not handle updates or native binding correctly.
EXPECTED BEHAVIOR
The Play Store device compatibility list should be updated to recognize CPH2695 (OPPO A5 Pro 5G) as a supported ARCore / Depth API device as documented on the official portal.
SPECIFIC ISSUE ENCOUNTERED
The OPPO A5 Pro 5G (model code CPH2695) is explicitly listed on the official ARCore Supported Devices page as "Depth API compatible".
However, Google Play Store flags the device (CPH2695) as incompatible for "Google Play Services for AR" (
com.google.ar.core). This prevents standard installation/updates via Play Store and causes camera black screen failures in AR applications (such as Pokémon GO) and ARCore depth session initialization failures unless side-loaded manually.Support from OPPO confirmed the device is fully certified and compliant, pointing to a model mapping/whitelist mismatch on Google Play's backend.
VERSIONS USED
adb shell getprop ro.build.fingerprint: OPPO/CPH2695/OP4F2BL1:15/AP1A.240505.005/V.187e14d-1-01401:user/release-keysSTEPS TO REPRODUCE THE ISSUE
WORKAROUNDS
Sideloaded
com.google.ar.corev1.56 (arm64-v8a variant) manually via APK. While installed, Play Store still marks the device as incompatible and does not handle updates or native binding correctly.EXPECTED BEHAVIOR
The Play Store device compatibility list should be updated to recognize CPH2695 (OPPO A5 Pro 5G) as a supported ARCore / Depth API device as documented on the official portal.