diff --git a/apps/backend/src/api/routes/billing.controller.ts b/apps/backend/src/api/routes/billing.controller.ts
index dd6686b158..c4ade9f654 100644
--- a/apps/backend/src/api/routes/billing.controller.ts
+++ b/apps/backend/src/api/routes/billing.controller.ts
@@ -171,6 +171,18 @@ export class BillingController {
     return this._stripeService.cancelSubscription(org.id);
   }
 
+  @Post('/remove-subscription')
+  async removeSubscription(
+    @GetUserFromRequest() user: User,
+    @GetOrgFromRequest() org: Organization
+  ) {
+    if (!user.isSuperAdmin) {
+      throw new HttpException('Unauthorized', 400);
+    }
+
+    return this._stripeService.removeAdminGrantedSubscription(org.id);
+  }
+
   @Get('/chatbase-refund/preview')
   chatbaseRefundPreview(@GetOrgFromRequest() org: Organization) {
     return this._stripeService.chatbaseRefundPreview(org.id);
diff --git a/apps/backend/src/api/routes/users.controller.ts b/apps/backend/src/api/routes/users.controller.ts
index 98e888d72c..799896ba91 100644
--- a/apps/backend/src/api/routes/users.controller.ts
+++ b/apps/backend/src/api/routes/users.controller.ts
@@ -122,6 +122,16 @@ export class UsersController {
       role: organization?.users[0]?.role,
       // @ts-ignore
       isLifetime: !!organization?.subscription?.isLifetime,
+      // An admin-granted subscription stores the user id in `paymentId` rather
+      // than a real Stripe `cus_...` customer; used to expose an admin-only
+      // remove action without risking a real paid subscription. Requires a
+      // non-null paymentId so lifetime deals (subscription, no paymentId)
+      // don't match.
+      adminGrantedSubscription:
+        // @ts-ignore
+        !!organization?.subscription &&
+        !!organization?.paymentId &&
+        !organization.paymentId.startsWith('cus_'),
       admin: !!user.isSuperAdmin,
       impersonate: !!impersonate,
       isTrailing: !process.env.STRIPE_PUBLISHABLE_KEY
diff --git a/apps/frontend/src/components/billing/main.billing.component.tsx b/apps/frontend/src/components/billing/main.billing.component.tsx
index 1d8d05b6bd..971bd2135d 100644
--- a/apps/frontend/src/components/billing/main.billing.component.tsx
+++ b/apps/frontend/src/components/billing/main.billing.component.tsx
@@ -545,15 +545,17 @@ export const MainBillingComponent: FC<{
               'Update Payment Method / Invoices History'
             )}
           </Button>
-          {isGeneral && !subscription?.cancelAt && (
-            <Button
-              className="bg-red-500"
-              loading={loading}
-              onClick={moveToCheckout('FREE')}
-            >
-              {t('cancel_subscription_1', 'Cancel subscription')}
-            </Button>
-          )}
+          {isGeneral &&
+            !subscription?.cancelAt &&
+            !(user as any)?.adminGrantedSubscription && (
+              <Button
+                className="bg-red-500"
+                loading={loading}
+                onClick={moveToCheckout('FREE')}
+              >
+                {t('cancel_subscription_1', 'Cancel subscription')}
+              </Button>
+            )}
         </div>
       )}
       {subscription?.cancelAt && isGeneral && (
diff --git a/apps/frontend/src/components/layout/impersonate.tsx b/apps/frontend/src/components/layout/impersonate.tsx
index 6f907640d0..97ce915342 100644
--- a/apps/frontend/src/components/layout/impersonate.tsx
+++ b/apps/frontend/src/components/layout/impersonate.tsx
@@ -40,6 +40,7 @@ const useCharges = () => {
 const ChargesModal: FC<{ close: () => void }> = ({ close }) => {
   const fetch = useFetch();
   const t = useT();
+  const user = useUser();
   const { data: charges, mutate } = useCharges();
   const [selected, setSelected] = useState<Set<string>>(new Set());
   const [refunding, setRefunding] = useState(false);
@@ -225,13 +226,15 @@ const ChargesModal: FC<{ close: () => void }> = ({ close }) => {
           {t('refund_selected', 'Refund Selected')}
           {selected.size > 0 && ` (${selected.size})`}
         </Button>
-        <Button
-          onClick={handleCancel}
-          loading={cancelling}
-          className="!bg-red-700 rounded-[4px]"
-        >
-          {t('cancel_subscription', 'Cancel Subscription')}
-        </Button>
+        {!(user as any)?.adminGrantedSubscription && (
+          <Button
+            onClick={handleCancel}
+            loading={cancelling}
+            className="!bg-red-700 rounded-[4px]"
+          >
+            {t('cancel_subscription', 'Cancel Subscription')}
+          </Button>
+        )}
       </div>
     </div>
   );
@@ -304,6 +307,39 @@ export const Subscription = () => {
     </Select>
   );
 };
+
+// Shown only for admin-granted subscriptions (see `adminGrantedSubscription` on
+// /self). Removing downgrades the account to FREE without touching Stripe, so a
+// real paid subscription can never be removed here.
+const RemoveSubscription = () => {
+  const fetch = useFetch();
+  const t = useT();
+  const remove = useCallback(async () => {
+    if (
+      !(await deleteDialog(
+        t(
+          'remove_admin_subscription_confirm',
+          'Remove this admin-granted subscription? The account will return to the FREE plan.'
+        ),
+        t('yes_remove', 'Yes, remove'),
+        t('remove_subscription_title', 'Remove Subscription?'),
+        t('no_cancel', 'No, cancel')
+      ))
+    ) {
+      return;
+    }
+    await fetch('/billing/remove-subscription', { method: 'POST' });
+    window.location.reload();
+  }, []);
+  return (
+    <div
+      className="px-[10px] rounded-[4px] bg-red-700 text-white cursor-pointer whitespace-nowrap"
+      onClick={remove}
+    >
+      {t('remove_subscription', 'Remove Subscription')}
+    </div>
+  );
+};
 const colorOptions = [
   { value: 'INFO', label: 'Info (Blue)', className: 'bg-blue-600' },
   { value: 'WARNING', label: 'Warning (Amber)', className: 'bg-amber-600' },
@@ -540,6 +576,9 @@ export const Impersonate = () => {
                   </div>
                 </div>
                 {user?.tier?.current === 'FREE' && <Subscription />}
+                {(user as any)?.adminGrantedSubscription && (
+                  <RemoveSubscription />
+                )}
                 {billingEnabled && <ManageBilling />}
               </div>
             ) : (
diff --git a/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.repository.ts b/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.repository.ts
index afaa9b09a4..6a9738147d 100644
--- a/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.repository.ts
+++ b/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.repository.ts
@@ -109,6 +109,17 @@ export class SubscriptionRepository {
     });
   }
 
+  clearCustomerId(organizationId: string) {
+    return this._organization.model.organization.update({
+      where: {
+        id: organizationId,
+      },
+      data: {
+        paymentId: null,
+      },
+    });
+  }
+
   async getSubscriptionByOrgId(orgId: string) {
     return this._subscription.model.subscription.findFirst({
       where: {
diff --git a/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.service.ts b/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.service.ts
index f607e6d134..359a841658 100644
--- a/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.service.ts
+++ b/libraries/nestjs-libraries/src/database/prisma/subscriptions/subscription.service.ts
@@ -51,6 +51,10 @@ export class SubscriptionService {
     );
   }
 
+  clearCustomerId(organizationId: string) {
+    return this._subscriptionRepository.clearCustomerId(organizationId);
+  }
+
   async checkSubscription(organizationId: string, subscriptionId: string) {
     return await this._subscriptionRepository.checkSubscription(
       organizationId,
diff --git a/libraries/nestjs-libraries/src/services/stripe.service.ts b/libraries/nestjs-libraries/src/services/stripe.service.ts
index 35facc6c2c..cdcf0c122f 100644
--- a/libraries/nestjs-libraries/src/services/stripe.service.ts
+++ b/libraries/nestjs-libraries/src/services/stripe.service.ts
@@ -914,6 +914,29 @@ export class StripeService {
     return { refunded, failed };
   }
 
+  // Remove an admin-granted subscription. These store the user id in
+  // `paymentId` (not a real `cus_...` customer), so there is nothing to cancel
+  // on Stripe — we only downgrade to FREE and drop the local subscription row.
+  // A real Stripe subscription must go through `cancelSubscription` instead.
+  async removeAdminGrantedSubscription(organizationId: string) {
+    const org = await this._organizationService.getOrgById(organizationId);
+    if (!org?.paymentId) {
+      throw new Error('No subscription found for this organization');
+    }
+    if (org.paymentId.startsWith('cus_')) {
+      throw new Error(
+        'This organization has a real Stripe customer; use cancel-subscription instead'
+      );
+    }
+
+    // deleteSubscription locates everything by paymentId, so clear the fake
+    // customer id only after it runs. Leaving it would make later Stripe flows
+    // (checkout, discount checks) call Stripe with a non-existent customer.
+    await this._subscriptionService.deleteSubscription(org.paymentId);
+    await this._subscriptionService.clearCustomerId(org.id);
+    return { removed: true };
+  }
+
   async cancelSubscription(organizationId: string) {
     const org = await this._organizationService.getOrgById(organizationId);
     if (!org?.paymentId) {