[FEAT] Add a Help feature

[gbowne1]

Add a help feature.

We have a Help button in the (R) user icon button dropdown menu.

It does not have anything associated with it.

[BlackBond06]

Hi @gbowne1 please assign this issue to me. Also, explain what the expected functionality of this feature is.

[gbowne1]

@BlackBond06

This feature basically is a help system for users who may be having issues using the app, and may provide the user with contact information. It would describe what to do when users have issues with the app. It may also include some directions/instructions on using the app. It would be available by using the icon in the dropdown menu under the (R) user icon/avatar

[BlackBond06]

@gbowne1
Cool. I'm thinking we can use A.I for this one. Like those automated personal assistants on Web sites. We can give it answers to common problems we think user will come across. But if a user ask a question that isn't covered in the answers we supplied, we can just display an email form and ask that the user describ the problem and mail to the support team. What do you think ?

[gbowne1]

I think thats a bit beyond the scope just yet. Most problems could be described easily in a page. Could just breadcrumb that page. We don't have users yet, so ideally the best way would be to have a small number of users test the application and describe the problems they had. We will have to collect some data and try and use it ourselves to come up with some good solutions. So, maybe it's best for now to provide just a form email and support team contact. Add Formik and Yup to do all the form and form validation stuff.

[BlackBond06]

I totally agree. I will begin working on it today. Will formik handle the actual email sending or do I have to use nodemailer ?

[gbowne1]

nodemailer will handle emails just fine. it's already installed. Its handling password reset etc functionality. Formik and Yup handle forms really well.

AI is fine, but it's overkill, at least for now. We need to collect the data on problems people are having.. but also provide adequate documentation on how to use the App. Later on we can write some FAQ's.

[gbowne1]

https://www.npmjs.com/package/formik
https://formik.org

https://www.npmjs.com/package/yup
It's a good really object schema validatior..

https://www.youtube.com/watch?v=a94FOvaBomQ&list=PLC3y8-rFHvwiPmFbtzEWjESkqBVDbdgGu